Elisaia Tauiliili
Auckland,AUK
Summary
Goal driven and reliable, I am a seasoned professional in both customer service and physical labour service. With both this in my expertise I am able to provide excellent outcome in any tasks given to me with fast and efficient pace, along with great hospitality and excellent customer service. I believe I am a great asset for any team giving off genuine positive vibes and a safe assurance for my colleagues and guests/clients
Overview
5
5
years of professional experience
Work History
Night Porter
Pullman Auckland Airport Hotel
Auckland, Mangere
01.2024 - 03.2025
- Greeting guests, checking in and out visitors, answering phones, and responding to customer service inquiries.
- In charge of managing the luggage & storage department by carrying luggage, storing luggage for short term & long term. Also, by taking into account every detail and prescription in the hotel hub system of what comesa in and out for security and safekeeping reasons.
- Providing valet services for guests by ensuring that their vehicles are secured in our valet parking and answering any of their questions about the process.
- Taking nightly rounds around the facility to ensure visitor safety and security.
- Providing extra support to my night team by charging payments, completing the audit rate check, wake up calls, fixing room faults and by sorting guests registration cards.
Bartender / FOH
Bravo Hospitality
Auckland, Auckland Central
01.2023 - 01.2024
- Greeted customers and provided excellent customer service by making get comfortable
- Recommended food and drinks to guests based on preference, pairings and special promotions also describing drink flavors and food tastes to guests helping with ordering decisions.
- Operated cash register and POS system for transactions and made proper change for cash transactions.
- Making sure work area and guests' area are tidy at all times
- Comply with all health, safety and hygiene standards and policies
- Balance the cash register at the start and close of each shift
- Monitor inventory making sure everything is in order and restocking bar.
- Able to handle a fast-paced environment with ease
Night Loader / Pickpacker
1st Call recruitment
Auckland, Manukau
01.2023 - 01.2024
- Was assigned to sort and stack multiple supplies to their designated allocation to be ready for sent off to their buyer or customer
- Making sure no goods are missing from a buyer's orders and ensuring nothing is damaged or in bad condition
- Ability to lift 35+ kgs for 8-10 hour shifts with no problem
- Read and attached appropriate labels and tags to products and packages for identification purposes.
- Safely loading products on pilates, wrapping them securely and then load them unto the delivery truck
- Inspected unloaded product for shortages, damage, quality or deterioration of packing and reported findings to supervisor.
Waiter
Supremo Hospitality
Auckland, Auckland Central
11.2019 - 12.2022
- Welcoming guests with excellent and friendly customer service
- Providing guests with what's on the menu and what to avoid due to any allergies. Also, by making recommendations due to their taste and upselling any of other options
- Able to work smoothly in a crowded and busy environment with ease
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Assisted cooks by prepping ingredients for meals prior to service times.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Stocked server areas with supplies before, during and after shifts.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Followed all safety and sanitation regulations when handling food or drinks.
Education
Bachelor of Business - Accounting And Finance
AUT
Auckland, NZ01-2021
New Zealand School of Education Certificate -
NZSE
Auckland, NZ11-2019
High School Diploma -
Robert Louis Stevenson High School
Samoa12-2018
Skills
- Customer service
- Professional appearance
- Strong work ethic
- Complaint handling
- Team player attitude
- Patience and empathy
- Ensuring customer satisfaction
- Team collaboration
- Heavy lifting
- Loading and unloading
- Materials handling and transport
- Stacking and staging
- Cash handling proficiency
- Reliability and punctuality
Timeline
Night Porter
Pullman Auckland Airport Hotel
01.2024 - 03.2025
Bartender / FOH
Bravo Hospitality
01.2023 - 01.2024
Night Loader / Pickpacker
1st Call recruitment
01.2023 - 01.2024
Waiter
Supremo Hospitality
11.2019 - 12.2022
Bachelor of Business - Accounting And Finance
AUT
New Zealand School of Education Certificate -
NZSE
High School Diploma -
Robert Louis Stevenson High School
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