Elisha Tauiliili
Auckland,AUK
Summary
Goal-driven and reliable, I am a seasoned professional in both customer service and physical labor service. With both of these in my expertise, I am able to provide excellent outcomes in any tasks given to me at a fast and efficient pace, along with great hospitality and excellent customer service. I believe I am a great asset for any team, giving off genuine positive vibes and a reliable assurance for my colleagues, guests, and clients.
Overview
6
6
years of professional experience
Work History
Concierge
Jw Marriott
Auckland CBD, AKL
03.2025 - Current
- In charge of looking after the guests' luggage and car during their time of stay, also providing a long-term storage option.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Arranged airport transfers and local transportation for guests.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Handling any complaints or issues from guests regarding the room accessories.
Night Porter Concierge
Pullman Auckland Airport Hotel
Auckland, Mangere
01.2024 - 03.2025
- In charge of managing the luggage and storage department by carrying luggage, and storing luggage for short-term and long-term. Also, by taking into account every detail and prescription in the hotel hub system of what comes in and out for security and safekeeping reasons.
- Providing valet services for guests by ensuring that their vehicles are secured in our valet parking, and answering any of their questions about the process.
- Taking nightly rounds around the facility to ensure visitor safety and security.
- Providing extra support to my night team by charging payments, completing the audit rate check, making wake-up calls, fixing room faults, and sorting guests' registration cards.
Bartender / FOH
Bravo Hospitality
Auckland, Auckland Central
01.2023 - 01.2024
- Served drinks and food in a really busy, fast-paced environment, efficiently and smoothly.
- Having the patience and professionalism to de-escalate any possible scene by troubling customers.
- Recommended food and drinks to guests based on preferences and special promotions, also describing drink flavors and food tastes to guests, helping with ordering decisions.
- Operated the cash register and POS system for transactions, and made proper change for cash transactions.
- Monitor inventory, making sure everything is in order, and restock the bar.
Night Loader / Pickpacker /Factory Hand
1st Call recruitment
Auckland, Manukau
02.2022 - 01.2024
- Was assigned to sort and stack multiple supplies to their designated allocation, to be ready for sent off to their buyer or customer.
- Making sure no goods are missing from a buyer's orders, and ensuring nothing is damaged or in bad condition.
- Ability to lift 35+ kgs for 8-10 hour shifts with no problem
- Read and attach appropriate labels and tags to products and packages for identification purposes.
- Safely loading products on pilates, wrapping them securely, and then loading them onto the delivery truck.
- Inspected the unloaded product for shortages, damage, quality, or deterioration of packing, and reported the findings to the supervisor.
Waiter
Supremo Hospitality
Auckland, Auckland Central
11.2019 - 12.2022
- Providing guests with what is on the menu and what to avoid due to any allergies. Also, by making recommendations based on their taste and upselling any of the other options,
- Clean the dining room chairs, tables, floors, and other surfaces regularly.
- Assisted cooks by prepping ingredients for meals prior to service times.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Stocked server areas with supplies before, during, and after shifts.
- Set up banquet rooms for special events, including weddings, parties, and business meetings.
- Followed all safety and sanitation regulations when handling food or drinks.
Education
Bachelor of Business - Accounting And Finance
AUT
Auckland, NZ01-2021
New Zealand School of Education Certificate -
NZSE
Auckland, NZ11-2019
High School Diploma -
Robert Louis Stevenson High School
Samoa12-2018
Skills
- Customer service
- Strong work ethic
- Complaint handling
- Team-player attitude
- Patience and empathy
- Team collaboration
- Heavy lifting
- Loading and unloading
- Materials handling and transport
- Stacking and staging
- Cash handling proficiency
- Reliability and punctuality
Timeline
Concierge
Jw Marriott
03.2025 - Current
Night Porter Concierge
Pullman Auckland Airport Hotel
01.2024 - 03.2025
Bartender / FOH
Bravo Hospitality
01.2023 - 01.2024
Night Loader / Pickpacker /Factory Hand
1st Call recruitment
02.2022 - 01.2024
Waiter
Supremo Hospitality
11.2019 - 12.2022
Bachelor of Business - Accounting And Finance
AUT
New Zealand School of Education Certificate -
NZSE
High School Diploma -
Robert Louis Stevenson High School
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