Elisha Fungayi Dzikiti
Auckland,AUK
Summary
I am a diligent employee with excellent customer service, multitasking, and time management skills. My goal is to ensure that every customer has a positive and memorable experience. I am highly resourceful and have a proven track record of successfully managing complex projects with superior results. I am proficient in managing schedules, coordinating company events, and solving analytical problems. Additionally, I possess excellent communication skills and am a persuasive communicator with a talent for creative problem-solving.
Overview
29
29
years of professional experience
Work History
Administration Manager
Nyaradzo Life Assurance Company
Harare, Harare-Zimbabwe
06.2006 - 12.2023
- Served as a liaison between the organization's leadership team and other departments when needed.
- Resolved complex problems related to administrative processes in a timely manner.
- Established work procedures or schedules to organize daily work of administrative staff.
- Communicated job expectations and trained staff to promote team building and discipline.
- Oversaw complex office support, managing records database, and organizing contracts.
- Built and implemented systems for lead generation, client management and office operations.
- Coordinated meetings with internal teams or external clients by scheduling dates, reserving venues and organizing catering services if necessary.
- Developed a system for tracking vacation requests from employees.
- Pitched in to help with office tasks during busy periods and staff absences.
- Managed corporate digital marketing activities and handled e-newsletters, website and social media accounts.
- Planned and controlled budgets for contracts, equipment and supplies.
- Directed and oversaw office personnel activities.
- Organized and maintained documents, files and records.
- Delivered comprehensive training to maintain compliance requirements.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Monitored office supplies to replenish needed inventory before depletion.
- Created monthly reports summarizing department activities for senior management review.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Supervisor-Premium Services
Nyaradzo Life Assurance Company
Harare, Harare-Zimbabwe
01.2004 - 05.2006
- Resolved customer complaints and adjusted policies to meet changing needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Coached staff members to develop long-term career goals.
- Coordinated employee schedules according to shift changes and availability.
- Monitored operations and reviewed records and metrics to understand company performance.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Analyzed key performance indicators to identify effective strategies.
- Created new strategies for improving customer service standards within the organization.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Developed marketing plans that helped increase sales revenue by 20%.
- Determined consumer needs to provide products and services appealing to larger market.
- Responded to customer questions regarding products, prices and availability.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
New Business Administrator
Nyaradzo Life Assurance Company
Harare, Harare-Zimbabwe
05.2002 - 04.2004
- Developed new business strategies to increase sales revenue.
- Assessed customer feedback on products and services to identify areas needing improvement.
- Fostered client and vendor relationship building through consistent and effective communication.
- Coordinated promotional campaigns across multiple channels including social media, email, print, radio.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Monitored competitor activities in order to stay ahead of industry trends.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Drafted proposals for potential clients and negotiated terms of contracts.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Created marketing materials such as brochures, flyers, and presentations.
- Managed customer inquiries and ensured customer satisfaction.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Collaborated with design, development and QA teams to build high-quality products.
Credit Control Clerk
Edgars Stores-Zimbabwe
Harare, Harare-Zimbabwe
01.1999 - 04.2002
- Submitted delinquent accounts to collections department or outside resources.
- Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.
- Analyzed financial data to identify potential risks or opportunities for improvement.
- Preparing monthly statements for customers to review their current balance owed.
- Examined city directories and public records to verify residence property ownership, bankruptcies and liens.
- Updated accounts and credit reports to reflect recent changes.
- Verified applicants' references pertaining to employment, health history and social behavior.
- Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
- Answered incoming inquiries to discuss credit report information with subscribers.
- Maintaining accurate records of customer account balances, invoices, and payment transactions.
- Liaising with customers regarding overdue payments, negotiating payment plans where necessary.
- Performing administrative tasks such as filing documents related to customer accounts.
- Reviewed credit records to evaluate customer histories.
Sales Assistant
Edgars Stores-Zimbabwe
Harare, Harare-Zimbabwe
01.1995 - 12.1998
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted in creating displays to promote products.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
- Analyzed customer feedback data to identify areas of improvement within the store's services.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Collaborated with other departments such as marketing, merchandising, operations, to ensure smooth functioning of overall store operations.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Replenished merchandise on shelves as needed throughout the day.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Education
Accounting And Business Management
Chartered Governance And Accounting Institute in Z
Zimbabwe11-2025
MBA - Business Administration And Management
National University of Science Technology
Zimbabwe11-2017
BBA - Business Administration And Management
MANCOSA
South Africa11-2014
Credit Management
Institute of Credit Management of Zimbabwe
Zimbabwe11-2011
Accounting
Zimbabwe Association of Accountancy Technicians
Zimbabwe11-2000
General Studies
General Certificate in Education
Makumbi-Visitation-Zimbabwe11-1991
Some College (No Degree) - Certificate in Insurance
Insurance Institute of Zimbabwe
ZimbabweSkills
- Process Improvements
- Systems Monitoring
- Employee Management
- Documentation and Reporting
- Developing Policies and Procedures
- Customer Service Management
- Organization and Multitasking
- Microsoft Office Suite
- Performance Evaluations
- Schedule Management
- Credit and Collections
- Business Administration
Timeline
Administration Manager
Nyaradzo Life Assurance Company
06.2006 - 12.2023
Supervisor-Premium Services
Nyaradzo Life Assurance Company
01.2004 - 05.2006
New Business Administrator
Nyaradzo Life Assurance Company
05.2002 - 04.2004
Credit Control Clerk
Edgars Stores-Zimbabwe
01.1999 - 04.2002
Sales Assistant
Edgars Stores-Zimbabwe
01.1995 - 12.1998
Accounting And Business Management
Chartered Governance And Accounting Institute in Z
MBA - Business Administration And Management
National University of Science Technology
BBA - Business Administration And Management
MANCOSA
Credit Management
Institute of Credit Management of Zimbabwe
Accounting
Zimbabwe Association of Accountancy Technicians
General Studies
General Certificate in Education
Some College (No Degree) - Certificate in Insurance
Insurance Institute of Zimbabwe
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