Summary
Overview
Work History
Education
Skills
Timeline
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ELISSA SMITH

ELISSA SMITH

Takapuna,Auckland

Summary

Bright and bubbly front facing kick-starter to any business and customer service extraordinaire. Several years proven background in reception, administration and clerical support with robust experience within the health, beauty and aesthetics industry. I am an efficient yet convivial empath in search of my perfect, people-loving team!

Overview

17
17
years of professional experience

Work History

Senior Skin Therapist and Clinic Administrator

Laser Clinics
Bayfair-Albany, Tauranga-Auckland
12.2021 - Current
  • Responded effectively to sensitive inquiries or complaints
  • Prepared clients for treatments and answered questions to improve comfort level
  • Documented notes during patient visits
  • Provided secretarial and office management support while building cooperative working relationships
  • Utilized UV photography to conduct skin analysis on clients, identifying underlying skin conditions and providing expert recommendations on treatment
  • Promoted patient education of skincare to enhance patient confidence and reinforce therapy.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

2IC Manager - Snr Skin Therapist/Receptionist Administrator

Clear Skin Clinics
Ponsonby, Auckland
11.2019 - 01.2021
  • Built positive client relationships and guided clients through treatments
  • Assisted with operational activities such as inventory control, loss prevention, and compliance
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures
  • Answered multi-line phone, returned clients calls, and scheduled appointments
  • Kept detailed records of client preferences, skin, and products to provide seamless service
  • Processed payments, set up appointments, and promoted new products and services to help meet business objectives.
  • Identified and resolved operational issues.
  • Provided training and guidance to new employees.
  • Maintained accurate records of employee performance data.
  • Resolved customer complaints in a timely manner.

Customer Service Administrator

Roland Jeffrey Physiotherapy
Glenfield, Auckland
07.2017 - 09.2019
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
  • Automated office operations, managing client correspondence, record tracking, and data communications in database and case management software
  • Liaised with ACC, handling of case-sensitive information and the lodgement of '45' forms and beyond
  • Communicated with specialists and surgeons on behalf of clients/Physiotherapists as requested
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments, and updated patient files
  • Used Gensolve software to process patient payments and update accounts
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients, and ordering supplies
  • Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance
  • Coordinated with other supervisors, combining group efforts to achieve goals
  • Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate effective treatment.

Receptionist

Vero Insurance New Zealand
Auckland CBD, Auckland
03.2012 - 04.2015
  • Scheduled and confirmed appointments
  • Served visitors by greeting, welcoming, and directing to appropriate personnel
  • Updated and recorded customer or client information to maintain accounts
  • Sorted incoming mail and directed to correct personnel each day
  • Maintained daily calendars, set appointments with clients, and planned daily office events
  • Stayed abreast of industry changes to amend insurance programs for existing and prospective clients
  • Oversaw office inventory by restocking supplies and submitting purchase orders
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
  • Supplied callers with office address and directions, employee email addresses, and phone extensions
  • Coordinated company events with venues and advised staff of pertinent details.

Aesthetician (Self Employed)

Monarch Beauty
Ponsonby, Auckland
10.2009 - 01.2012
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Used critical thinking to break down problems, evaluate solutions, and make decisions
  • Set pricing structures according to market analytics and emerging trends
  • Negotiated with vendors to gain optimal pricing on products
  • Individualized in substantial increase in profit margin
  • Attended ongoing trainings, seminars, and industry-held events
  • Generated retail product sales by responding to questions to thoroughly explain benefits and results
  • Consulted individuals to identify goals, answer questions, and advise on suitable treatments
  • Boosted repeat patient appointments and sales by offering reliable, quality service
  • Maintained retail product knowledge to answer customer questions, share benefits, and increase sales.

Receptionist/Customer Service Administrator

Town Lodge Motel
Hastings, Hawkes Bay
12.2006 - 11.2009
  • Responded to customer concerns and issues
  • Handling of bookings, confirmations, cancellations, and guest check-out
  • Greeted customers, answered general questions, and directed to appropriate locations
  • Kept reception area clean and organized to offer positive first impression to every visitor
  • Processed payments for guests and updated accounts to reflect balance changes
  • Kept accounts in balance and ran daily reports to verify totals
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
  • Updated customer accounts with add-on room charges, including minibar use and room service bills
  • Promoted local entertainment and sporting events and offered details to assist patrons
  • Supervision of cleaning staff.

Medical Receptionist

Royston Hospital
Hastings, Hawkes Bay
12.2006 - 11.2009
  • Scheduled and followed up on patient appointments, collected and processed patient payments, and maintained patient files
  • Managed office phone lines by checking voicemail, returning calls, and directing messages to team members
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants
  • Answered multi-line phone system and directed callers to requested personnel and departments
  • Delivered high-quality administrative and customer service to sustain patient and work flows
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff
  • Took messages from patients and promptly relayed to appropriate staff
  • Maintained patient accounts by obtaining, recording, and updating personal and financial information
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.

Education

Bachelor of Business -

Massey University
01.2026

Laser Safety Officer : Medical Grade Level 4 -

NZ Laser
01.2018

Diploma: Beauty and Body Therapies -

The International College of Camille
12.2013

Diploma: Business Administration -

Eastern Institute of Technology
01.2010

High School Diploma -

Woodford House
12.2007

Skills

  • Meticulous and organized
  • Safety and compliance
  • Communications
  • Outstanding client care
  • Operational improvements
  • Staff training
  • POS system operations
  • Procedure's implementation
  • Appointment setting
  • Opening and closing procedures
  • Product merchandising
  • Purchase order
  • Billing and invoicing
  • Consultative sales
  • First aid and safety
  • Sterilization Techniques
  • Culturally sensitive and aware
  • Customer service administration adept
  • Franchise operations
  • Scheduling
  • Data entry
  • Organization and Efficiency
  • Accurate
  • Inventory management
  • Social media management
  • Promotional planning
  • Schedule and Calendar management
  • Payment verification
  • Supply stocking
  • Equipment operations
  • Team management
  • Troubleshooting
  • Customer relations
  • Medical Grade 4 Laser Operations
  • Cidesco, Itec, NZQA Dip BBT Level 5
  • Customer Relations
  • MS Office

Timeline

Senior Skin Therapist and Clinic Administrator

Laser Clinics
12.2021 - Current

2IC Manager - Snr Skin Therapist/Receptionist Administrator

Clear Skin Clinics
11.2019 - 01.2021

Customer Service Administrator

Roland Jeffrey Physiotherapy
07.2017 - 09.2019

Receptionist

Vero Insurance New Zealand
03.2012 - 04.2015

Aesthetician (Self Employed)

Monarch Beauty
10.2009 - 01.2012

Receptionist/Customer Service Administrator

Town Lodge Motel
12.2006 - 11.2009

Medical Receptionist

Royston Hospital
12.2006 - 11.2009

Bachelor of Business -

Massey University

Laser Safety Officer : Medical Grade Level 4 -

NZ Laser

Diploma: Beauty and Body Therapies -

The International College of Camille

Diploma: Business Administration -

Eastern Institute of Technology

High School Diploma -

Woodford House

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ELISSA SMITH