Eliza hunt
Auckland
Summary
Experienced and dependable professional committed to maintaining a healthy work-life balance. Dedicated to supporting my family while delivering exceptional contributions to my employer. I possess a strong work ethic, I approach tasks with diligence and effectiveness. Proactive in expanding my knowledge and skills to increase my value as a valuable employee.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Airline Customer Service Agent
TSA Telco Group
01.2024 - 03.2025
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
Claims Consultant (NRMA/RACV)
IAG
01.2019 - 11.2019
- Oversee processing of home property insurance claims.
- Processed payments efficiently using Claim Centre.
- Resolved inquiries efficiently to maintain service standards.
Customer Service Consultant
Qantas Airways
06.2016 - 10.2018
- Handled reservations and managed booking process.
- Amadeus Experience
- Resolved client inquiries efficiently, ensuring satisfaction with support provided.
Customer Support
iiNet Australia
11.2015 - 06.2016
- Delivered technical support solutions.
- Executed bill payments accurately.
Sales and Customer Support
Vodafone
02.2013 - 01.2015
- Handled both incoming and outgoing sales communications effectively.
- Addressing client inquiries promptly weekly.
Skills
- Excellent written and verbal communication skills
- Great experience providing great customer support
- Multitasking
- Positive Outlook
Certification
- New Zealand Certificate in Real Estate (Salesperson) (Level 4)
Timeline
Airline Customer Service Agent
TSA Telco Group
01.2024 - 03.2025
Claims Consultant (NRMA/RACV)
IAG
01.2019 - 11.2019
Customer Service Consultant
Qantas Airways
06.2016 - 10.2018
Customer Support
iiNet Australia
11.2015 - 06.2016
Sales and Customer Support
Vodafone
02.2013 - 01.2015
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