Eliza Wright
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
18
18
years of professional experience
Work History
Service Supervisor
Mitre10 Mega Rotorua
05.2017 - 09.2023
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
Bartender
Chateau
03.2014 - 02.2015
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Support Worker
The Salvation Army Paeroa
05.2009 - 04.2011
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
Receptionist
Caveworld
02.2007 - 04.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Waitress
Kiwipaka Waitomo
05.2005 - 02.2008
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
Retail 2 Cerificate
Mitre10 Rotorua
Rotorua03.2021
National Certificate Computers
Te Wananga O Raroera
Hamilton, NZ02.2000
National Certificate Business & Computers
Advanced Training Academy
Hamilton05.1999
Skills
- Customer Service Management
- Corrective Actions
- Inspection Management
- Supervision
Timeline
Service Supervisor
Mitre10 Mega Rotorua
05.2017 - 09.2023
Bartender
Chateau
03.2014 - 02.2015
Support Worker
The Salvation Army Paeroa
05.2009 - 04.2011
Receptionist
Caveworld
02.2007 - 04.2009
Waitress
Kiwipaka Waitomo
05.2005 - 02.2008
Retail 2 Cerificate
Mitre10 Rotorua
National Certificate Computers
Te Wananga O Raroera
National Certificate Business & Computers
Advanced Training Academy
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