Elizabeth Fidow
Auckland,AUK
Summary
I am Polite and professional, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in a call centre position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Call Center Representative
ROYAL NURSING SERVICES
04.2020 - 08.2024
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Call Center Representative
Vodafone New Zealand
02.2015 - 07.2020
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion, and access to services.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Call Center Representative
Post Haste Couriers
02.2010 - 04.2015
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Managed timely and effective replacement of damaged or missing products.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Associate of Science - English
Mt. Roskill Grammar
Roskill, NZ12.2006
Skills
- Account Updating
- Customer Service
- Complaint Resolution
- Data Entry
- Payment Processing
- Logging Call Information
- Customer Support
- Resolving Issues
- Appointment Scheduling
- System Documentation
- Call Center Customer Service
- Verbal and Written Communication
- Problem-Solving Skills
- Inbound Phone Calls
- Product Knowledge
Timeline
Call Center Representative
ROYAL NURSING SERVICES
04.2020 - 08.2024
Call Center Representative
Vodafone New Zealand
02.2015 - 07.2020
Call Center Representative
Post Haste Couriers
02.2010 - 04.2015
Associate of Science - English
Mt. Roskill Grammar
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