Elizabeth Gilmour
Russley
Summary
Dynamic professional with extensive experience in hospitality and management, notably as Duty Manager at Horse and Jockey. Proven ability to enhance guest satisfaction through exceptional service and effective issue resolution. Skilled in cooking and housekeeping, with a strong focus on training staff and implementing efficient practices.
Overview
2027
2027
years of professional experience
Work History
Duty Manager
Horse an Jockey
Riccarton
15/12/2 - Current
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Created positive work environment for employees and delivered exceptional customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
Housekeeping Manager
Golden Mile Tavern
Templeton
01.2019 - 06.2023
- Supervised daily housekeeping operations for a 14 units motel, Restaurant an bar
- Trained staff on cleaning procedures and safety protocols.
- Resolved guest issues related to housekeeping promptly and effectively.
- Implemented new cleaning techniques to enhance efficiency and quality.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Gardening, waterblasting, fixing equipment.
Air bnb Cleaner
Wiggley Family
Hokitika
06.2017 - 12.2018
- Daily upkeep of the property
- Insuring customers have an enjoyable stay an making sure customer complaints are taken care of
- Ordering equipment to maintain daily use of air bnb
Cook, Cleaner
Woodstock Tavern
Rimu
08.2016 - 06.2017
- Prepared and cooked menu items according to established recipes.
- Maintained cleanliness and organization of kitchen workspace.
- Followed safety and sanitation guidelines during food preparation.
- Trained new kitchen staff on procedures and equipment use.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Shop Assistant
Porkies Takeaways
Hokitika
01.2013 - 08.2016
Kumara Grower
Self employed
Waihue
01.2005 - 06.2012
- Checked machinery and performed routine maintenance to prevent malfunction.
- Operated and maintained agricultural equipment for optimal performance.
Chef, Kitchenhand, Waitress
Blah, blah blah
Dargaville
06.1998 - 06.2012
Education
Hospitality An Technology
Northland Polytechnic
06.1998 - 11.1998
Skills
- Cooking
- Housekeeping
- Farming
Timeline
Housekeeping Manager
Golden Mile Tavern
01.2019 - 06.2023
Air bnb Cleaner
Wiggley Family
06.2017 - 12.2018
Cook, Cleaner
Woodstock Tavern
08.2016 - 06.2017
Shop Assistant
Porkies Takeaways
01.2013 - 08.2016
Kumara Grower
Self employed
01.2005 - 06.2012
Chef, Kitchenhand, Waitress
Blah, blah blah
06.1998 - 06.2012
Hospitality An Technology
Northland Polytechnic
06.1998 - 11.1998
Duty Manager
Horse an Jockey
15/12/2 - Current