Elizabeth Holster
Dargaville,NTL
Summary
Kia Ora,
I am a mother of 3 and married to Tom, my best friend for over 30years. We own a small 6acre lifestyle block 10 minutes from Dargaville township and are blessed to live in such a beautiful place of Aotearoa. We have recently worked and owned our own business in Dargaville and before this I have worked in banking for approximately 12 years. My strengths would be customer service, learning new skills and adapting to change when needed. I love helping people where and when I can. I am a team player and like to work smarter where possible and know how important team work is. My passions are gardening, sports, music and my family.
Overview
16
16
years of professional experience
Work History
Owner / Operator
Matariki 2020 Limited
08.2020 - Current
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Operated with safety and skill to avoid accidents and delays.
- Trained new employees on proper protocols and customer service standards.
Bank Teller & Banker
Bank Of New Zealand (BNZ)
02.2008 - 05.2020
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Sold and cross-sold bank products to new and existing customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Counted, verified and handled bank deposits and armoured car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Referred customers to other banking departments for specialized services.
Education
No Degree -
Green Bay High School
Auckland, NZ12.1989
Skills
- Operations Management, Ordering & deliveries
- Financial Overseer for business
- Payroll Processing
- Staffing, Hiring, Training, Health & Safety
- Everyday cleaning & maintenance, Roster
- Preparing Menu & Food for sale - Sandwiches, cakes, slices etc to present to customers daily
- Customer Sevice & Till/Eftpos work
- Balancing & reconciling, Invoicing etc Debtors/Creditors
- Organising Food Compliance & Regulations
- Confidentiality
- Can work under pressure
- Quick learner & can adapt to change
Personal Achievements
I have a few certificates & references that are available for viewing, should I get to an interview stage.
Have worked at -
Shanahans Restaurant, Auckland, NZ - 1987-1990
First as a Kitchenhand, then a waitress. Then became front of house, Hostess.
Also learnt bar work and many other skills in this job - Food presentation, Salads, deserts, garnishes etc.
Excellent customer service, Wine presentation and host.
Fisher Catering, Sydney, Australia 1990 -1992
Family Link - Dargaville 1995
My son attended & I was offered part time work by management. Cared for the babies & occasional toddlers as needed.
Had many other areas of employment & gained loads of skills & experiences along the way.
Timeline
Owner / Operator
Matariki 2020 Limited
08.2020 - Current
Bank Teller & Banker
Bank Of New Zealand (BNZ)
02.2008 - 05.2020
No Degree -
Green Bay High School
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