Summary
Overview
Work History
Skills
Dulux Leadership award 2014
Languages
Timeline
Generic

Elizabeth Kelly

Summary

Dynamic Area Stores Manager at Dulux Group with a proven track record in enhancing customer satisfaction and developing high-performing teams. Expert in budget control and strategic planning, I successfully improved safety procedures and mentored staff, resulting in a significant boost in employee engagement and operational efficiency.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

18
18
years of professional experience

Work History

Area Stores Manager (northern Region)

Dulux Group
11.2011 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and Customers.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Staff Training and Development
  • Teaching Staff how to up sell products
  • Dealing with hr discipline issues
  • Interviewing
  • Implementing health and safety in the stores
  • leadership skills
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business unit operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.

  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.

TRADE STORE MANAGER

DuluxGroup
02.2007 - 11.2011
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised customers at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Staff development
  • Workforce management
  • Performance evaluations
  • Budget control
  • Key performance indicators
  • Financial management
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Inventory management
  • Recruiting and interviewing
  • Teamwork and collaboration
  • Problem resolution
  • Positive attitude
  • Adaptability and flexibility
  • Multitasking
  • Excellent communication
  • Hiring and training

Dulux Leadership award 2014

I was given this award as i had gotten all my 11 stores over the line and all achieved the budgeted numbers allocated to each individual store , as well as no incidents in the stores. I was nominated for this award and received it due to the above accolades.



Languages

English
Native or Bilingual

Timeline

Area Stores Manager (northern Region)

Dulux Group
11.2011 - Current

TRADE STORE MANAGER

DuluxGroup
02.2007 - 11.2011

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Elizabeth Kelly