Elizabeth Leary
Timaru,Canterbury
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Associate
ACC
Timaru, Canterbury
04.2025 - Current
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.
- Navigation of multiple CRM systems and education of client MyAcc navigation.
- Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently.
- Employed active listening techniques to understand customers' needs and provide appropriate solutions.
- Assisted customers with first call resolution, payment processing and other complex solutions related to their claims.
Library Assistant Casual
Timaru Library
Timaru
10.2024 - Current
- Organized library shelves and maintained the cataloguing system to ensure efficient retrieval of resources.
- Utilized library circulation systems to check in and check out library materials.
- Maintained library reading area and reference collection, including books, magazines, newspapers, and audio-visual materials.
Reception/Laundry/Cleaner
Timaru Top Ten Holiday Park
Timaru, Canterbury
04.2022 - Current
- All duties involving running of the park and guest services, cleaning and laundry in a small team
- Reception/Reservations/Email and phone correspondence
- Use Of RMS, and other relevant CRM systems.
- Sole charge daily afternoons dealing with all client enquiries, laundry, housekeeping and account management.
- Displayed strong organizational skills by effectively managing multiple projects simultaneously.
- Demonstrated professionalism at all times while interacting with customers and colleagues.
Health Care Assistant
Mackenzie Health Care Geraldine
Geraldine
02.2021 - 04.2022
- Personal Carer for people with mental and physical disabilities
- Maintained accurate records of patient care, condition, progress, and concerns.
- Recorded patients' medical history, vital statistics, and test results in medical records on in-house intranet.
Customer Service Representative Gaming
Crown Resorts Melbourne
Melbourne
02.2012 - 12.2020
- Gaming Machines attendant, fixing on floor machines, attending to customer enquiries, on the spot problem solving, responsible for work area, supporting team
- Customer Service Specialist
- Working in the Crown Rewards Desk, account maintenance, points review
- Recruiting new Crown Rewards clients, upselling and proactively explaining features and benefits of rewards program to suit client's needs.
- Use Of Crowns Rewards Intranet, MS Word, Excel and Outlook Express
- Developed solutions-oriented approach to resolving customer issues quickly and efficiently.
Customer Service Specialist
Commonwealth Bank of Australia
Melbourne
01.2013 - 05.2019
- Customer service specialist role with a focus on identifying client's needs and problem solving/simplifying banking practices
- Working on demand a a teller, balancing and reconciling atms and balance sheets.
- Helped drive sales goals and achieve monthly quotas and worked with team to help improve the store's performance.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Use of CRMS, Internal Intranet, Excel and Outlook Express, Foreign exchange in Branch.
Customer Service Specialist/Lender
Commonwealth Bank of Australia
Melbourne, Canterbury
12.2007 - 12.2010
- Top in Sales for Insurance, Risk, Financial services, Personal Loans and Loan Protection
- 2008 to 2010 Promoted 2009 to CSS Lender at Dee Why Eastern branch Melbourne
- Resolved escalated customer issues quickly and efficiently while adhering to company policy.
- Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance.
- Maintained knowledge of current products, services, procedures, promotions, pricing, policies, and processes.
- Use of Comsee, Foreign Exchange, MS Word, Excel.
Education
Diploma - Community Services
Kangan Institute
Victoria12.2020
Skills
- Payment processing and product delivery
- Software navigation
- Client relationship management
- Sales delivery
- Business development
- Multitasking
- Communication skills
- Team collaboration
- Adaptability
- Complex Problem-solving
- Service excellence
- Customer support
Certification
Full NZ Drivers Licence
Timeline
Customer Service Associate
ACC
04.2025 - Current
Library Assistant Casual
Timaru Library
10.2024 - Current
Reception/Laundry/Cleaner
Timaru Top Ten Holiday Park
04.2022 - Current
Health Care Assistant
Mackenzie Health Care Geraldine
02.2021 - 04.2022
Customer Service Specialist
Commonwealth Bank of Australia
01.2013 - 05.2019
Customer Service Representative Gaming
Crown Resorts Melbourne
02.2012 - 12.2020
Customer Service Specialist/Lender
Commonwealth Bank of Australia
12.2007 - 12.2010
Diploma - Community Services
Kangan Institute