Elizabeth Liddell
Rotorua,BOP
Summary
Dynamic business development professional with a proven track record at Clevertronics NZ, excelling in client relationship management and strategic partnerships. Recognised for securing major contracts and enhancing customer loyalty through effective communication and empathy. Skilled in project management and market research, and fostering a collaborative work environment.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilising organisational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
10
10
years of professional experience
Work History
BDM - Wholesale
Clevertronics NZ
07.2022 - Current
- I took over a region that was underperforming. First year: Exceeded target by a small amount, but core focus was to rebuild relationships as the customers had been neglected for a couple of years. Second year: 207% of target (Sales target was $368,747, Actual sales $766,568).
- Strengthened relationships with key clients (Wholesale & Contractors) through regular communication and meetings. Over 45 wholesalers to call on, and as an extra, as many Contractors (Electricians) as I could fit into my usual cycle. Merchandising on shelves, training sessions, presentations.
- Onsite project work, including site measures - Airports and Abattoirs, Office buildings and Hobbiton, Saw mills and shopping malls, and much more.
- Networking events, such as industry golf days or trade shows - to connect with potential clients, increasing brand visibility within target sectors.
- Secured major contracts by delivering persuasive presentations to potential clients.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Established long-term relationships with key industry influencers for increased brand exposure.
Customer Service Representative
Simx
04.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Acted in a TV commercial, and the images were also used on brochures & marketing materials.
- Loading of house plans, creation of leads, and support work for the Designer.
Project Coordinator / Customer Service
Clevertronics NZ
09.2018 - 04.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinated project activities to ensure timely and efficient execution of deliverables.
Supply Chain Coordinator/Operations Support
Winstone Wallboards (GIB)
11.2015 - 07.2018
- Optimised supply chain operations by coordinating with vendors and ensuring timely deliveries.
- Coordinated logistics processes to improve inventory flow and reduce delays.
- Identified areas for improvement in current processes, proposing innovative solutions that led to cost savings and increased efficiency.
- Served as a liaison between various departments within the organisation, facilitating open communication channels for seamless collaboration on shared initiatives.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Assisted the HR team with events as needed - Health checks, Christmas parties, family day, Round the Bays - as well as regular duties like collating over 60 staff members time sheets/leave forms/Annual Leave tracker
Education
Certificate - NZ Certificate in Horticulture - Level 3
Open Polytech
Certificate - NZ Certificate in Apiculture - Level 3
Otago Polytechnic
Diploma - Business Management - Level 5
MIT
School Certificate -
Howick College
Skills
- A can-do attitude
- Project management
- Scheduling management
- Process implementation
- Supply ordering
- Partnership development
- Relationship building and management
- Operations
- Process improvement
- Organisational skills
Timeline
BDM - Wholesale
Clevertronics NZ
07.2022 - Current
Customer Service Representative
Simx
04.2021 - 04.2022
Project Coordinator / Customer Service
Clevertronics NZ
09.2018 - 04.2021
Supply Chain Coordinator/Operations Support
Winstone Wallboards (GIB)
11.2015 - 07.2018
Certificate - NZ Certificate in Horticulture - Level 3
Open Polytech
Certificate - NZ Certificate in Apiculture - Level 3
Otago Polytechnic
Diploma - Business Management - Level 5
MIT
School Certificate -
Howick College
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