Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Elizabeth Prosée

36 Longshore Drive, Longbay,Auckland,

Summary

A motivated and adaptable 24-year-old professional with over five years of experience in customer service, hospitality, and operations. Skilled at delivering exceptional service, resolving issues efficiently, and maintaining high standards under pressure. Known for strong communication, teamwork, and leadership abilities, with a proven track record of supporting teams, managing tasks in fast-paced environments, and ensuring customer satisfaction. Certified in RSA and First Aid, I am passionate about travel and people, thrive in dynamic, high-energy settings, and am committed to creating safe, enjoyable, and memorable experiences for clients. I am now seeking a flight attendant role where I can apply my expertise, continue developing professionally, and contribute to an airline’s reputation for excellence and outstanding customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Ambassador (Internship)

Go Rentals
08.2024 - 09.2024
  • Greeted customers, verified identification/payment, and guided them through rental agreements
  • Managed over 50 bookings, handled inquiries, and ensured a smooth rental process
  • Used company computer software to log customer details and update reservations
  • Responded to customer queries via phone, email, and text
  • Reviewed bookings for accuracy before customer arrivals and coordinated shuttle requests
  • Resolved customer complaints and followed issues through to resolution
  • Prepared vehicles, provided instructions on features (including Tesla), and assisted with child seat installation
  • Drove rental vehicles for after-hours parking and maintenance
  • Operated the company shuttle, transporting customers to/from terminals

Supervisor Role

Downlow
05.2023 - 01.2024
  • Mentored new hires on equipment safety and recipes
  • Conducted food preparation
  • Opened and closed the store, overseeing daily operations
  • Operated fryers and drained oil safely
  • Managed till operations and processed transactions accurately
  • Maintained cleanliness of dishes and kitchen areas
  • Prepared food following 15 recipes and quality standards
  • Delegated tasks and managed staff breaks efficiently

Supervisor

Mad Mex
01.2022 - 05.2023
  • Completed online supervisor training
  • Led and motivated staff to maintain productivity and teamwork
  • Oversaw daily operations, including inventory, stock, prep list over 30 items, deliveries, and temperature checks
  • Communicated effectively between staff and management
  • Prioritized health, safety, and food hygiene compliance
  • Ran daily shifts, delegated tasks, and managed staff breaks
  • Opened and closed the store, ensuring smooth handovers and security
  • Provided excellent customer service, resolving complaints with professionalism and efficiency in a fast-paced environment
  • Handled cash management, including banking, refunds, and end-of-day reconciliation with accuracy

Front Line Staff Member

Mad Mex
08.2019 - 01.2022
  • Completed online training and adapted quickly
  • Prepared food and followed recipes accurately
  • Maintained hygiene and safety standards
  • Operated kitchen equipment and dishwashing
  • Managed press, line, and till duties
  • Delivered excellent customer service in fast-paced settings

Education

Spirits, Cocktails & Bartending [Mirco-Credential]

New Zealand of Food And Wine
Auckland, CBD
06-2025

Barista And Service Skills [Mirco-Credential]

New Zealand of Food And Wine
Auckland, CBD
05-2025

Licence Controller Qualification [LCQ]

New Zealand School of Food And Wine
Auckland, CBD
05-2025

Diploma in Tourism And Travel Management [Level 5] -

New Zealand School of Tourism
Auckland, CBD
09.2024

Flight Attending [Level 4] Certificate in Aviation

New Zealand School of Tourism
Auckland, CBD
12.2023

High School -

Westlake Girls High School
Takapuna, NZ
11.2019

High School -

Rangitoto College
Mairangi Bay, NZ
08.2018

Skills

  • Customer Service & Interpersonal Skills
  • Communication Skills
  • Teamwork & Leadership
  • Adaptability & Resilience
  • Problem-Solving & Critical Thinking
  • Conflict Resolution & Negotiation
  • Attention to Detail & Accuracy
  • Time Management & Multitasking
  • Cultural Awareness & Diversity Sensitivity
  • Reliability & Professionalism
  • Hospitality & Service Skills
  • Self-Motivation & Initiative
  • Safety & Emergency Awareness [First Aid & RSA Certified]

Certification

First Aid Training Certificate [Level 4] - Equipped for life/NZST, 11/07/23 [valid for 2 years]


RSA Certificate - NZST, 02/01/24 [valid for 2 years]


Licence Controller Qualification [LCQ] Certificate - New Zealand School of Food and Wine, 09/05/25


Certificate in Barista and Service Skills [Mirco-Credential] - New Zealand School of Food and Wine, 23/05/25

  • Mirco-credentials barista
  • Volumetric adjustment
  • Basic latte art
  • Customer service experience


Certificate in Spirits, Cocktails and Bartending [Mirco-Credential] - New Zealand School of Food and Wine, 13/06/25


Interests

  • Running
  • Photography
  • Swimming
  • Reading
  • Self-Improvement
  • Painting
  • Music
  • Graphic Design
  • Kayaking

Timeline

Customer Service Ambassador (Internship)

Go Rentals
08.2024 - 09.2024

Supervisor Role

Downlow
05.2023 - 01.2024

Supervisor

Mad Mex
01.2022 - 05.2023

Front Line Staff Member

Mad Mex
08.2019 - 01.2022

Spirits, Cocktails & Bartending [Mirco-Credential]

New Zealand of Food And Wine

Barista And Service Skills [Mirco-Credential]

New Zealand of Food And Wine

Licence Controller Qualification [LCQ]

New Zealand School of Food And Wine

Diploma in Tourism And Travel Management [Level 5] -

New Zealand School of Tourism

Flight Attending [Level 4] Certificate in Aviation

New Zealand School of Tourism

High School -

Westlake Girls High School

High School -

Rangitoto College

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Elizabeth Prosée