Summary
Overview
Work History
Education
Skills
Timeline
Section name
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Elizabeth Rogan

Palmerston North

Summary

I have a common sense approach to life, possessing a friendly, approachable, and cheerful manner and relate appropriately to people of all ages and abilities. I am a responsible, reliable and a confident team player who is unbiased, committed to providing great service to customers. I always strive to do my best and enjoy a challenge. I have a can do attitude and will attempt any task assigned to me. I have administration skills and data entry experience along with an ability to relate well to people. My background brings a variety of skills and knowledge which I am sure will be an asset to any team.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

2
2
years of professional experience

Work History

Reception and Administration Assistants

A1 Wheelcahirs
05.2023 - Current
  • Greeting clients
  • Answering telephone inquiries
  • Inputting Purchasing Orders
  • Inputting Job information, Tenders
  • Ordering Stationary
  • Booking Accommodation and Flights
  • Looking after a fleet of 50 vehicles
  • Printing of A3 Architect plans, Banking
  • Collaborated with team members to streamline processes and improve service delivery.
  • Adapted quickly to changing product offerings, ensuring up-to-date knowledge for customers.
  • Conducted follow-up calls to ensure resolution of issues and gather feedback on service quality.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Laboratory Technician

  • Quality: testing the quality of the product in a timely and efficient manner.
  • Laboratory Testing and Procedures:
  • Tested and release of samples if in specification.
  • Collection of Samples.
  • All tests carried out according to documented test procedures
  • Prioritise testing to do urgent tests first
  • Testing of complaint samples done as requested.
  • Understanding with SOP, safety data sheet, Hazard procedures.
  • Knowledge of SAP.
  • Laboratory Reporting:
  • Test result sheets completed with all relevant sample identification and signature
  • Entered all results into electronic data base.
  • Laboratory Maintenance:
  • Maintain lab equipment as per supplier manuals
  • Daily identification and storage of retention samples, and regular clearance of old samples
  • Daily cleaning and tidying of work area
  • Administration Duties:
  • Lab equipment calibration completed as per requirements
  • Maintain adequate stock of prepared lab chemicals
  • Daily filing of test record sheets.
  • Customer Contact:
  • All customer contact emails are archived electronically
  • Electronic customer COA’s are completed accurately, containing correct product information and dates
  • Customer requests, enquiries and complaints handled in a friendly, professional manner.

Education

Certificate -

Career Academy

Skills

  • Administration - General filing, Word, Excel and e-mail
  • Answering and taking phone inquiries
  • Customer contact
  • Data entry
  • Mail and Courier
  • Quality systems experience
  • Booking Accommodation and Flights
  • Inputting project information
  • Banking
  • Knowledge of the Building industry
  • Ability to build trust and rapport quickly
  • Excellent listening skills
  • Able to use own initiative
  • Able to learn new skills quickly
  • Work as effective team member, also as an individual
  • Administrative support
  • Word processing
  • Scheduling
  • Telephone reception
  • Confidential document control
  • Customer relations
  • Appointment scheduling
  • Spreadsheet management
  • Mail handling
  • Staff management
  • Verbal communication
  • Records management systems
  • Document management
  • Calendar management
  • Document scanning
  • Multi-line phone systems
  • Spreadsheet tracking
  • Inventory supplies
  • Computer skills
  • Customer service
  • Microsoft Excel
  • Time management
  • Invoice processing
  • Microsoft Office Suite
  • Computer proficiency
  • Microsoft outlook
  • Filing and data archiving
  • Client relations
  • Prioritization
  • Mail distribution

Timeline

Reception and Administration Assistants

A1 Wheelcahirs
05.2023 - Current

Laboratory Technician

Certificate -

Career Academy

Section name

  • Written references are available on request, I will provide phone numbers of referees should you wish to contact them. I look forward to your reply, in the interim if you have any Questions or wish to talk with me please feel free to contact me on (022) 065 1046.
  • Yours sincerely
  • Elizabeth Rogan

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Elizabeth Rogan