ELIZABETH SYKES
Auckland,AUK
Summary
Driven and motivated professional with experience in sales, logistics, customer service, marketing, and product management. Diversified skill sets covering administrative support, client relations, reporting, team management, event organisation, training and account and project management. Excellent interpersonal, phone and digital communication skills. Seeking to utilize existing knowledge, skills and background to obtain a position that will further develop current experience to effectively grow within the organisation both personally and professionally.
Overview
6
6
years of professional experience
Work History
Sales, Product and Logistics
Jaguar Land Rover New Zealand
Auckland, AUK
11.2018 - Current
- Produced reports and monitor company inventory to keep stock levels and databases updated and review sales figures to ensure quarterly targets are reached
- Prepared and processed the specification of all stock and customer vehicle orders into ordering system and make certain of no errors on all vehicles built
- Managed individual projects and created special edition launches for vehicles, working with our marketing team to develop promotion material
- Maintained excellent working relationships with our dealership network by efficiently responding to inquiries and complaints concerning sales or product queries, sales and stock orders, invoices and shipments
- Produced regular status reports detailing logistic operations and problems
- Liaised with dealership network, management and sales teams to better understand customer needs and recommend appropriate solutions
- Built deep relationships with sales managers, sales staff, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics
- Managed all shipping operations from end to end including all local transportation to our dealerships
- Managed month end tasks and reporting to ensure targets reached.
Sales Support Coordinator
Officemax New Zealand
Auckland, AUK
03.2018 - 11.2018
- Processed internal and external orders for clients and account managers
- Created the ‘Back to School’ program and website for all learning centres and effectively managed the sales and distribution of all purchases and promotional packages
- Worked on reception answering calls from clients and contractors
- Created and maintained all documents, reports, spreadsheets and data entry to assist upper management with client relations and management
- Worked alongside retail representatives to create and enhance product presentations and advertising collateral
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain high level service.
Commercial Vehicle Claims Case Manager
NZI
Auckland, AUK
10.2017 - 03.2018
- Processed claims for broker commercial clients; liaising with brokers, panel beaters, loss adjusters, assessors, finance companies, customers, media, lawyers and police
- Collected and processed payments and invoices from customers, third parties, repairers and assessors
- Determined settlement offers for businesses and finance companies, updating business profiles and policies
- Liaised with police on obtaining police reports and traffic crash reports
- Investigated fraudulent claims and incidents
- Examined reports, accounts and evidence to determine integrity and accuracy of information
- Worked productively in fast-moving work environment to process large volumes of claims
- Managed account of over 500 claims at one time.
Education
National Certificate in Sales Level 3 -
01.2015
National Certificate in Foundation Education (Health Science) Level 4 -
01.2013
NCEA Level Two -
01.2010
NCEA Level One (Merit Endorsed) -
01.2009
Skills
- Relationship Building
- Sales Operations
- Complex Problem Solving
- Customer Service
- Reporting Management
- Time Management
- Microsoft Office Suite
- Planning and Coordination
- Logistics Operations
- Data Management
References
References upon request
Timeline
Sales, Product and Logistics
Jaguar Land Rover New Zealand
11.2018 - Current
Sales Support Coordinator
Officemax New Zealand
03.2018 - 11.2018
Commercial Vehicle Claims Case Manager
NZI
10.2017 - 03.2018
National Certificate in Sales Level 3 -
National Certificate in Foundation Education (Health Science) Level 4 -
NCEA Level Two -
NCEA Level One (Merit Endorsed) -
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