Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Thode

Christchurch,Canterbury

Summary

Talented manager with expert team leadership, planning, and organizational skills developed throughout a successful career. Equipping employees to independently handle daily functions and meet customer needs is a seamless process. Diligently serving as a trainer and mentor, possessing exceptional management abilities and a results-driven approach. Extensive knowledge of spirits as a professional bartender allows thriving on engaging customers one-on-one. Friendly and open demeanor committed to building a strong customer base by consistently providing positive service experiences.

Overview

6
6
years of professional experience

Work History

Food and Beverage Team Leader (Bartender)

Christchurch Casino
09.2023 - Current
  • Developed a positive work environment by fostering open communication and teamwork among staff members.
  • Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Improved customer satisfaction by implementing efficient food and beverage service strategies.
  • Controlled food costs and managed inventory.

Finance Intern

Popstop
03.2023 - 09.2023
  • Maintained accurate, up-to-date financial spreadsheets and databases for reliable reference.
  • Managed sensitive information responsibly, maintaining strict confidentiality standards.
  • Reviewed expense reports for accuracy, ensuring compliance with company policies and procedures.
  • Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.

Stock Assistant

Popstop
03.2023 - 09.2023
  • Assisted in achieving optimal stock levels by regularly monitoring inventory and recommending appropriate adjustments to ordering schedules.
  • Maintained a clean and safe working environment by adhering to company health and safety standards at all times in the stock room.
  • Promoted teamwork among staff members through active participation in collaborative projects and providing support when needed.
  • Contributed to loss prevention efforts through diligent monitoring of the stock area, noting any irregularities or signs of theft.
  • Enhanced inventory management by meticulously maintaining and organizing stock records.
  • Improved warehouse efficiency by assisting in the implementation of a new barcode scanning system for tracking inventory.
  • Collaborated with purchasing department to facilitate the timely receipt of shipments from suppliers and vendors.
  • Maintained effective team member communication.

Customer Service Lead

Popstop
03.2023 - 09.2023
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Mentored junior staff members to improve their knowledge of company policies, products, and services.
  • Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
  • Responded to customer requests for products, services, and company information.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Freelancer

Self Employed Artist
01.2019 - Current
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
  • Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
  • Strengthened client relationships with consistent communication and timely project updates.
  • Stayed current on industry trends by regularly participating in continuing education courses and workshops related to my field of expertise.
  • Developed e-commerce platforms for clients, enabling them to expand their market reach and increase sales.

Sales Representative

Millennium Retail - Samsung
01.2021 - 03.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Education

Bachelor of Arts - Psychology

University of Canterbury
11.2025

Diploma Of 3D Production - Media

Yoobee
11.2021

Diploma Of Animation - Media

Yoobee
11.2020

Skills

  • Sanitation Standards
  • Food presentation
  • Food Safety Compliance
  • Finance and accounting operations
  • Stock Auditing
  • Strong multitasking
  • Liquor, beer, and wine knowledge
  • Shipping and receiving
  • Inventory analysis
  • Microsoft Excel proficiency
  • Project Management

Timeline

Food and Beverage Team Leader (Bartender)

Christchurch Casino
09.2023 - Current

Finance Intern

Popstop
03.2023 - 09.2023

Stock Assistant

Popstop
03.2023 - 09.2023

Customer Service Lead

Popstop
03.2023 - 09.2023

Sales Representative

Millennium Retail - Samsung
01.2021 - 03.2023

Freelancer

Self Employed Artist
01.2019 - Current

Diploma Of 3D Production - Media

Yoobee

Diploma Of Animation - Media

Yoobee

Bachelor of Arts - Psychology

University of Canterbury

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Elizabeth Thode