Ella Alexander
Te Kamo,Whangarei
Summary
I am experienced at, and enjoy, customer service roles. I like people and I like helping people. This means I not only enjoy and am successful in customer facing roles, but I also get on well with the team I work with.
I loved getting the opportunity to work last year, and I only left my role because my family moved from Gisborne to Whangarei. Prior to this I was a stay at home parent. I am used to managing my time well, managing competing demands and people, and prioritizing needs. I am both organized and self motivated.
Overview
19
19
years of professional experience
Work History
Customer Service Consultant, Casual Role
ANZ Bank
, Gisborne
02.2024 - 12.2024
- Greeted customers and answered inquiries promptly and professionally.
- Managed deposits and withdrawals.
- Provided accurate information regarding product features, pricing, availability and services.
- Maintained current knowledge of new products, services, promotions and other changes that may affect the customer experience.
- Adhered to company policies while providing excellent customer service.
- Collaborated with colleagues across departments to ensure satisfaction of customer requests.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
East Coast Electoral Commission HQ Support
Electoral Commission NZ
, Gisborne
09.2024 - 10.2024
- Worked within a team to hire people for the 2023 Election.
- Learnt systems and hiring protocol to help people through the different stages of the employment process.
- Conducted phone interviews and performed reference checks.
Cafe Manager
Sierra
Devonport, Auckland
06.2006 - 03.2008
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Managed other staff members, providing training when required.
- Greeted and interacted with customers, ensuring their needs were met.
- I managed cabinet foods and was responsible for ordering.
Education
Takapuna Grammer
AucklandCompleted Papers in Sociology And Psychology -
Massey University
AucklandBachelor of Midwifery, two out of three years completed. -
AUT
AUcklandSkills
- Good communicator, both verbally and written
- Positive and professional
- Organized and adept at self-management
- I enjoy learning new systems and skills and I am a quick learner
- I work well with a team of people, getting on easily with everyone
- Calm demeanor
References
- Bianca Harris, Assistant Manager at ANZ Gisborne. Ph; 021 631 788
- Frieda Weiberle, Colleague at the Electoral Commission. Ph; 022 494 0033
Timeline
East Coast Electoral Commission HQ Support
Electoral Commission NZ
09.2024 - 10.2024
Customer Service Consultant, Casual Role
ANZ Bank
02.2024 - 12.2024
Cafe Manager
Sierra
06.2006 - 03.2008
Takapuna Grammer
Completed Papers in Sociology And Psychology -
Massey University
Bachelor of Midwifery, two out of three years completed. -
AUT
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