Ella Allman
Auckland
Summary
Proven track record in customer service roles, adept at building relationships with internal and external stakeholders. In previous roles I ensured the safety of users by enforcing rules and monitoring for unsafe behaviour. Proficient in handling opening and closing shifts, completing security checks, and maintaining a clean and organised environment Strong team player, contributing to the achievement of team goals through effective communication and adaptability.
Overview
2
2
years of professional experience
Work History
Rover
Mega Air Trampoline
Hornby, Christchurch
07.2023 - 11.2023
- Worked opening and closing shifts with staff, completing security checks.
- Built relationships with members and guests and created a welcoming environment that promoted future visits.
- Ensured safety of all trampoline users by enforcing rules and regulations.
- Monitored jumpers to prevent unsafe behavior, such as double bouncing or running into each other.
- Setup of party rooms and common areas for customer, showed customers around.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Bartender
Westend
Hornby, Christchurch
07.2023 - 11.2023
- Performed opening and closing duties including restocking supplies.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Followed managers rules; no glass bottles. Poured wine, beer, rtds, spirits and mixes into glasses for customer.
- Cleaned up spills and glasses, ensuring areas were tidy.
Rework
Healthcare Logistics
Māngere, Auckland
11.2022 - 04.2023
- Hired through Indus Recruitment.
- Checked and verified accuracy of product labels and packaging.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Bar Server
Little John and Co
Hagley Park, Christchurch
02.2023 - 02.2023
- Worked Electric Avenue, large day festival.
- Performed general cashiering duties and served customers.
- Maintained cleanliness of the bar area throughout shift.
- Communicated with Bar Supervisor and Bar back with any complaints or issues.
- Managed intoxicated guests and followed alcohol awareness procedures.
Strawberry Picker
Zaberri LTD
Riverhead, Auckland
11.2021 - 01.2022
- Followed all safety protocols including wearing protective gear while working in the field.
- Checked strawberry plants for ripeness and picked ripe strawberries.
- Placed picked fruit in baskets, lining with protective wrapping.
Education
High School Diploma -
Mt. Albert Grammar School
MOUNT ALBERT, NZ11.2021
Skills
- Customer Service
- Payment Processing
- Quality Inspections and Reporting
- Attention to Detail
- Teamwork and Communication
- Flexible Schedule
- Health and Safety Regulations
- Administrative Support
References
References available upon request.
Timeline
Rover
Mega Air Trampoline
07.2023 - 11.2023
Bartender
Westend
07.2023 - 11.2023
Bar Server
Little John and Co
02.2023 - 02.2023
Rework
Healthcare Logistics
11.2022 - 04.2023
Strawberry Picker
Zaberri LTD
11.2021 - 01.2022
High School Diploma -
Mt. Albert Grammar School
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