Summary
Overview
Work History
Education
Skills
Timeline
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Ella Anderson

Te Awamutu,WKO

Summary

Dynamic and reliable professional with extensive experience in hospitality and retail, excelling in customer service and cash register operations. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining accuracy in transactions while thriving under pressure, ensuring a seamless shopping experience for all patrons. I am looking for part time work, and always keen to learn new skills, pick up hours, and develop my positions.


Overview

4
4
years of professional experience

Work History

Checkout Operater

Fresh Choice
11.2024 - Current
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register to record transactions accurately and efficiently.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
  • Promoted store loyalty programs to increase customer engagement and retention rates.
  • Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.

Crew Member

Burger Fuel
03.2023 - 11.2024


  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Accurately operated cash register to process customer payments.

Reliever

Little Rosebuds Early Learning Centre
02.2024 - 06.2024
  • Proven ability to learn quickly and adapt to new situations.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Guided students through daily routines, instilling a sense of responsibility and independence within each child.
  • Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.

Crew Member

McDonalds
02.2022 - 02.2023
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Accurately operated cash register to process customer payments.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Education

Certificate of University Preparation

University of Waikato
Hamilton, NZ
01-2024

NCEA Level 3

Te Awamutu College
Te Awamutu
01-2023

NCEA Level 2

Te Awamutu College
Te Awamutu
01-2022

NCEA Level 1

Te Awamutu College
Te Awamutu
01-2021

Skills

  • Working under pressure
  • Operating cash registers
  • Dealing with customer complaints
  • Processing payments
  • Retail transactions
  • Balancing cash drawers
  • Order processing
  • POS system operation
  • Time management
  • Strong work ethic
  • Friendly and likeable
  • Approachable
  • Reliable
  • Fast learner

Timeline

Checkout Operater

Fresh Choice
11.2024 - Current

Reliever

Little Rosebuds Early Learning Centre
02.2024 - 06.2024

Crew Member

Burger Fuel
03.2023 - 11.2024

Crew Member

McDonalds
02.2022 - 02.2023

Certificate of University Preparation

University of Waikato

NCEA Level 3

Te Awamutu College

NCEA Level 2

Te Awamutu College

NCEA Level 1

Te Awamutu College

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Ella Anderson