Ella Connolly
Auckland
Summary
Dynamic and dedicated professional with a proven track record at The Warehouse Group, excelling in customer service and efficient order management. Recognized for strong communication skills and a proactive approach to problem-solving, I consistently ensure a positive shopping experience while adeptly handling transactions and training new team members.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Online Team Member
The Warehouse Group
09.2022 - Current
- Picking online orders
- Picking and packing online orders correctly and before the deadline time
- Making sure to pick the correct items and the right amount requested
- Making sure packaging is sealed and items are safely packed so it arrives to the buyer in a good usable condition
- Asking for help when a heavy item has been ordered
- Locating the Click and Collects in the correct place so it's easy for the customer service team to find the items to give to the customers.
Checkout Operator
The Warehouse Group
05.2022 - Current
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
- Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
- Answered incoming calls to offer information and direct individuals to correct personnel.
Education
No Degree - NCEA
Westlake Girls High School
Auckland11-2023
Skills
- Very good communication and interpersonal skills with the ability to develop positive relationships with people from a wide range of cultures
- Genuine can do attitude with the proven ability to multitask and work to deadlines
- Able to grasp new concepts quickly with a strong focus towards on going learning and personal development
- Seeks opportunities to contribute to team environments, yet able to operate autonomously when required
- Computer literate and proficient using a wide range of software including Apple Mac, Windows etc
- By nature a very hard working, honest, reliable and approachable individual with a good sense of humour
- Customer and client focused with a friendly and supportive manner
- Logical thinker with good problem solving and organizational skills
- Displays initiative when seeking solutions
Timeline
Online Team Member
The Warehouse Group
09.2022 - Current
Checkout Operator
The Warehouse Group
05.2022 - Current
No Degree - NCEA
Westlake Girls High School
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