Ella Johansen
Queenstown,OTA
Summary
A highly motivated, remote travel agent based in Queenstown, with a background in Travel and Tourism studies from Christchurch. With experience in hospitality, tourism, and retail, I excel in customer-facing roles and thrive in dynamic, social environments. Known for my bubbly personality, excellent communication skills, and passion for meeting new people, I bring a positive and engaging approach to every interaction. As a remote travel agent, I combine my love for the travel industry with a strong customer service focus to help clients plan memorable and seamless travel experiences. I enjoy learning new skills and exploring new areas of work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Travel Consultant
Orbit Travel Wellington
03.2023 - Current
- Organized and rearranged trips for all-of-government clients.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Handled sensitive information following each government company policy closely
- Enabled safer remote work environments by implementing robust VPN solutions and security protocols.
- Adapted to working from a remote environment, keeping on top of deadlines and ensuring tasks and emails are completed professionally and in a timely manner.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Built strong relationships with clients through exceptional communication and personalized service.
- Working with online GDS platforms such as Amadeus. Frequent use of Microsoft and ZOHO
Reservation Trainee
Oakridge Resort Wanaka
01.2023 - 03.2023
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Worked in different departments such as Reception desk, working on their on-site restaurant and House keeping
Front of House
Cocopelli
04.2022 - 01.2023
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Ensured compliance with health and safety regulations by regularly inspecting the front of house area for potential hazards.
- Upheld strict regulations for safe alcohol service and food safety.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Warehouse Staff Member
The Warehouse Group
01.2020 - 01.2022
- Ability to work in all departments of the store such as technology department, service desk, shopfloor and check out operator.
- Managed check-out operators and end-of-night duties as per protocols.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required using equipment such as palette jacks.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Level 5 Travel And Tourism Management - Tourism And Hospitality Management
New Zealand School of Tourism
Christchurch04-2023
Level 4 Tourism, Hotel And Airline Operations -
New Zealand School of Tourism
Christchurch, NZ06-2022
NZQA 1,2&3 -
Waimea College
Richmond, Nelson12-2021
Hospitality & Bar/barista Certificate Level 3 -
NMIT Trades Academy
Nelson11-2021
Skills
- Strong communication skills
- Hotel accommodations
- Time management
- Travel industry expertise
- Exceptional customer service
- Company guidelines and procedures
- GDS expertise
- Client relationship building
- Corporate travel
- Remote technical support
Certification
New Zealand Certificate in Tourism ( level 4) Tourism
Hotel & Arline Operations New Zealand Certificate in Tourism ( level 5) Tourism,
Hotel & Arline Operations Accor Hotel Group Specialist Knowledge Certificate Product Knowledge Unit on Contiki Holidays
Hobbiton Specialist Knowledge Certificate
Timeline
Travel Consultant
Orbit Travel Wellington
03.2023 - Current
Reservation Trainee
Oakridge Resort Wanaka
01.2023 - 03.2023
Front of House
Cocopelli
04.2022 - 01.2023
Warehouse Staff Member
The Warehouse Group
01.2020 - 01.2022
Level 5 Travel And Tourism Management - Tourism And Hospitality Management
New Zealand School of Tourism
Level 4 Tourism, Hotel And Airline Operations -
New Zealand School of Tourism
NZQA 1,2&3 -
Waimea College
Hospitality & Bar/barista Certificate Level 3 -
NMIT Trades Academy
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