Ella Long
Briar Hill,Australia
Summary
I have 7 years proven experience in customer service roles which have given me transferable skills to being a new ski instructor. I have also been undertaking a level one and level two Ski Instructor Certification to supplement my 20 years of skiing experience. Notably I have spent time at Banff Ski Resort over a ski season. I am confident in my ability to provide friendly and attentive education to tourists, including adults and children as my customer service experience also included resolving issues on the go. My current vocational goal is to act as a ski instructor in Japan.
Overview
4
4
years of professional experience
Work History
Waitress
Brazen Restaurant
12.2023 - 05.2024
- Working as a server in Canada prepared me for a high standard of service anywhere around the world as this is something Canada has always prided itself on.
- Formal wine bottle service was expected to be presented for any customer.
- Ensuring the customers experience was met to the highest standard.
- Handled meals that required setting alight and a certain presentation that accompanied the meal as it was placed.
Waitress/Barista
Cafe Monde
01.2023 - 09.2023
- This job is set in an extremly fast paced enviroment where turn over of tables would usually take anywhere from 15-30 mins. This allowed me to keep focused on every task at hand and pay attention to the details.
- I was trusted to be a keyholder of this shop and perform the morning duties making sure everything was in place for arrivals.
- I used the coffee machine and learnt how to do different types of coffees and what each one required.
Barmaid
Bakers Arms
06.2020 - 09.2023
- This job was in a typically very British pub that only served drinks and no food, as this was the case it meant that if people were coming here it was usually after they had already been drinking for a while. This job allowed me to practice having responsability when it come to deciding whether or not to serve someone alcohol based on their actions or demeanor.
- I was trusted to change barrels of beer, safely and securely while being timely as the queues were always long.
- I learnt to provide friendly but firm service when serving intoxicated people and set clear rules for cutomers.
Education
Bachelor of Film Studies - Reading, RDG
University Of Reading
01.2023
A levels - Philosophy, History, Film studies
Peter Symonds College
01.2020
Skills
- Waiting tables
- Catering coordination
- Hospitality event set up
- Bar service - RSA Qualified
- Barista
- Hostessing
Language
English
Timeline
Waitress
Brazen Restaurant
12.2023 - 05.2024
Waitress/Barista
Cafe Monde
01.2023 - 09.2023
Barmaid
Bakers Arms
06.2020 - 09.2023
A levels - Philosophy, History, Film studies
Peter Symonds College
Bachelor of Film Studies - Reading, RDG
University Of Reading
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