Ella McIvor
Tauranga,BOP
Summary
Dynamic Hospitality Worker with proven expertise in food safety and customer service, honed at Le Petit Four Cafe. Excelled in a fast-paced environment by implementing effective time management, reducing wait times by over 30%, and elevating guest satisfaction through swift complaint resolution. Skilled in teamwork and collaboration, consistently delivering high-quality service and fostering positive customer relationships. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction.
Overview
2
2
years of professional experience
Work History
Hospitality Worker
Le Petit Four Cafe
2022.06 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food- handling standards and pleasing customers.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated well with team members to consistently deliver high-quality service in fast paced environment.
- Communicated with customers efficiently to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
Lifeguard
Mount Maunganui Lifeguard Service
2022.01 - Current
- Learned and maintained proficiency in first responder skills such as Fist Aid to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring the ocean and enforcing rules and boundaries.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis
- Offering my knowledge of the surf environment and helping out the community when in trouble.
- Responded to emergency situations in a timely, efficient manner.
Education
No Degree -
Otumoetai College
Tauranga, NZ12.2034
Skills
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Supply Restocking
- First Aid Training
- Customer Service
- Teamwork and Collaboration
- Time Management
sport
I am currently in Otumoetai College First XI Hockey team and have been playing hockey in this team for 3 years. I have also played hockey at a very elite level with representing Tauranga and being selected into the Tauranga representative team in 2019 and 2022. I have travelled all over the North island for games and tournaments. another big part of my life is surf life saving. I am a lifeguard at Mount Maunganui and haven been since 2020. I compete in the sport surf life saving and have been to many competitions where i have won several medals. I patrol 3 times a month in the summer offering my expertise to the community and keeping those in the water and on the beach safe. lastly dance plays a big part in my life as i have done this since i was 5 years old and still carry on with this passion. I have done many solo competitions and travelled to many different parts of the country for this sport.
Timeline
Hospitality Worker
Le Petit Four Cafe
2022.06 - Current
Lifeguard
Mount Maunganui Lifeguard Service
2022.01 - Current
No Degree -
Otumoetai College
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