Ella Moore

During my time in Whangarei i worked as the restaurant manager and events organiser for the no8 restaurant. This role meant upholding all responsibilities to ensure a successful and efficient running of the business. My duties included but were not limited to:

• Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
• Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
• Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
• Creating new and exciting cocktail specials every week to bring in customers.
• Liaise with kitchen staff to create banquet and canopy menus for large parties and functions
• Communicating with clients via emails, phone calls and in person meetings to organize personalized events for up to 100 guests.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Participated in promotional events, representing the establishment positively while showcasing signature cocktails.

• Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
• Fast paced bar work, serving a full pub in a timely manner, either working with others or alone.
• Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
• Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
• Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
• Assisted servers with delivering food, filling beverages, and retrieving items for guests.

• Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
• Assisted in successful execution of events by setting up and breaking down equipment, signage, and decorations.
• Collaborated with event organizers to ensure a smooth flow of activities and maintain schedules.
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• Enhanced customer experience by creating visually appealing and innovative cocktails.
• Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.

• Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
• Maintained clean and organized dining areas for an enjoyable guest experience as there was a high turnover and frequently queues of guests waiting to dine
• Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
• Trained new employees regularly on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
• Performed cash handling activities and secured nightly bank deposits.
• Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.

• Fast paced work in a busy drive through, ensured speed and high quality service
• Fully trained on all barista made drinks
• Maintained a clean and organized workspace for optimal productivity and safety.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.