Ella Neilson
West Sussex,Ashington
Summary
Responsible and dedicated babysitter with 10 years of experience caring for children ages 0 to 10 during evenings, weekends and summer and winter school holidays. Skilled in providing nurturing and safe environments for children of all ages, with a proven ability to create strong bonds with the children I have cared for. Confident in implementing educational and engaging activities. I am a very easy going individual who can easily adapt to new routines where and when necessary. I have a diverse professional background in banking, customer service, machine operating, beauty therapy, and writing. However I have continued babysitting alongside my career as I am extremely passionate about caring for children.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Junior Security Operations Analyst
DEFEND
Wellington, NZ
09.2023 - Current
- Supporting the cybersecurity team with monitoring and gathering of morning and afternoon logs
- Daily health checks on customers environments
- Investigation and incident response
- Updating software
- Knowledge of threats, vulnerabilities, risk, attacks and the process of mitigating risks
- Weekly and monthly reports for customers
- Working closely with others, teamwork
Babysitter
Child Care
Wellington, NZ
11.2022 - Current
- Providing care to child inside and outside the home
- Transportation between home and extra curricular activities eg parks, walks, beach, swimming pool etc
- Preparing meals - breakfast, lunch and dinner
- Maintaining a routine in the morning and/or evening including breakfast/dinner, bathing and putting to bed
- Cleaning kitchen after preparation of meals
- Leads child in fun activities as well as winding down activities eg reading books, telling stories
- Maintaining a tidy living and play area
- Always meeting the child's social, emotional and physical needs
Machine Operator
Sims Metal Management
Sydney, Aus
07.2022 - 10.2022
- Operating machinery confidently and independently (Loader & excavators)
- Working both alone and in a group
- Being aware of my surroundings at all times, truck drivers and other staff are moving around the yard constantly
- Clearing scrap metal, loading trucks, ushering and instructing truck drivers on where to tip-off, breaking down large pieces of metal, clearing material
Machine Operator
Personal Touch
Wellington, NZ
09.2021 - 05.2022
- Operating machinery confidently and independently
- Working in a crew and as a team
- Road works (stabilising for new expressway Transmission Gully join on - PekaPeka to Otaki)
- Following instructions as well as adhering to a plan and adapting to regular changes made to plan
- Learning to operate different machinery competently (e.g roller, loader, excavators, class 1 trucks)
Customer Service Officer
ASB Bank
Wellington, NZ
02.2021 - 06.2021
- Provide personal service to all customers on the bank’s products and services, and refer specialised customer needs to the most convenient channel
- Build rapport and personal relationships swiftly
- Recognise opportunities to add value
- Adhere to strict AML requirements
- Respond appropriately to customer objections
- Reconciliation of cash
- Processing of bulk transactions within branches
- Processing and reconciliation of foreign exchange
- Account maintenance e.g. AP’s, address updates, issuing cashflow cards etc
- Update client information on internal systems
- Answer Incoming calls which could be a large array of customer queries
- Make outbound calls to customers to see how value can be added to their banking
Sales Assistant
Apt Collections
Wellington, NZ
11.2020 - 01.2021
- Duties included initiating and processing in-store sales
- stocking shelves, pricing products
- Assembly of display stock, cleaning of display product and showroom
- Daily till processing, end of day till balance
- Dispatching orders, receiving transferred stock
- Discovered customers needs and assisted with selection of clothing
Customer Service Officer
Santander Bank
London & Horsham, UK
01.2019 - 09.2020
- Acting as the first point of contact for customers in branch
- Assisting with day-to-day transactions, queries and servicing
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
- Servicing and daily maintenance of ATM’s
- Being vigilant in identifying fraudulent activities
Babysitter
Child Care
West Sussex, UK
06.2018 - 12.2018
- Providing care to children inside and outside the home
- Preparing meals - dinners, lunches etc
- Maintaining a daily routine
- Leads children in fun activities
- Ensured children were bathed and put to bed in the evening
- Maintaining a tidy living and play area
- Transportation of children between home and school and extra curricular activities
- Always meeting the child/children's social, emotional and physical needs
Beautician
Absolute Therapy
Wellington, NZ
12.2017 - 05.2018
- Taking bookings, maintaining client database, processing payments
- Good time management was essential in this role
- Waxing, shaping and tinting, facials, nails
- Cleaning and sanitising work station
- Consultation prior to treatment
- Building strong client relationships
- Providing trustworthy and personalised service
Babysitter
Child Care
Wellington, NZ
11.2015 - 03.2018
- Providing care to children inside and outside the home
- Preparing meals - dinners
- Maintaining an evening routine, including dinner, bathing and putting to bed
- Leads children in fun activities as well as winding down activities eg reading books, telling stories
- Maintaining a tidy living and play area
- Cleaning the kitchen after dinner
- Always meeting the child/children's social, emotional and physical needs
Education
Microsoft Cloud -
10K Wāhine Tech Talent Program
Wellington, NZ2023
High School Diploma -
Kapiti College
Raumati Beach, NZ2017
National Certificate in Beauty Services Level 4 -
ELITE International School of Beauty
Wellington, NZ2017
Tui And Tui And The Christmas Wisdom -
Author
Wellington, NZ2016
Skills
- Patient, caring and compassionate
- Excellent listener
- Tidy and routine focused where necessary
- Good time management
- Fun and engaging
- Empathetic
- Skilled at developing and leading children in fun and learning activities
- Ability to help with homework
- Excellent written and verbal communication skills
- Passionate and driven
- Self-Management
- Confident and well presented
- Adaptive
Certification
- ELITE International School of Beauty National Certificate in beauty services level 4 - 2017
- CIBTAC (The Confederation of International Beauty Therapy and Cosmetology) - 2017
- Full Drivers License - 2018
- WTR (wheels, tracks & rollers) - 2021
- White Card - 2022
- Excavator Ticket - 2022
- First Aid - 2024
Timeline
Junior Security Operations Analyst
DEFEND
09.2023 - Current
Babysitter
Child Care
11.2022 - Current
Machine Operator
Sims Metal Management
07.2022 - 10.2022
Machine Operator
Personal Touch
09.2021 - 05.2022
Customer Service Officer
ASB Bank
02.2021 - 06.2021
Sales Assistant
Apt Collections
11.2020 - 01.2021
Customer Service Officer
Santander Bank
01.2019 - 09.2020
Babysitter
Child Care
06.2018 - 12.2018
Beautician
Absolute Therapy
12.2017 - 05.2018
Babysitter
Child Care
11.2015 - 03.2018
Microsoft Cloud -
10K Wāhine Tech Talent Program
High School Diploma -
Kapiti College
National Certificate in Beauty Services Level 4 -
ELITE International School of Beauty
Tui And Tui And The Christmas Wisdom -
Author
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