Ella Raue
Auckland,Epsom
Summary
Currently a 21-year-old student studying a BSC in Human nutrition with over four years of customer service experience. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services to best fulfill their needs and preferences.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Saben Ltd.
06.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers. This service was provided in-store, via email and over the phone.
- Increased sales by building strong customer relationships and providing excellent service.
- Worked primarily in a 'lone worker' environment. This consisted of both opening and closing, managing and fulfilling orders & repairs efficiently and maintaining strong time management skills with the ability to work well under pressure.
- Worked across Auckland boutiques, primarily Auckland International Airport where shifts ranged from 5am to 10pm, including public holidays such as Christmas day.
Pharmacy Assistant
Ultra Beauty
02.2023 - 07.2023
- Provided clients with personalized cosmetic, skincare and fragrance recommendations to suit their needs and preferences.
- Contained a wide knowledge base of each product and their properties ranging from skincare, cosmetics and fragrances.
- Worked as a committed team member to achieve the highest level of customer service, dealing with consumer complaints and offering suitable remedies and substitutes in a timely and effective manner.
- Assisted in managing and completing click and collect orders efficiently.
Summer Host
Mecca Cosmetica
10.2022 - 01.2023
- Helped customers throughout the purchasing process, assisting in product inquiries and selections and assisting consumers in joining loyalty programs.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Conducted consultations to understand customers needs and preferences, providing them with personalized skincare and cosmetic recommendations.
- Maintained a wide knowledge base of each product, their properties and features.
Print and Copy Centre Specialist
Warehouse Stationery
12.2019 - 02.2022
- Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching, and cutting.
- Prioritized and organized tasks to efficiently accomplish service goals showcasing strong time-management skills with the ability to work well under pressure.
- Served as a friendly, hardworking, and punctual employee who maintained a positive attitude despite any hurdles.
- Brought forth a self-motivated attitude, as well as the ability to collaborate.
- Followed instructions and took initiative when appropriate.
- Worked to ensure a positive and hassle-free customer experience.
Education
Bachelor of Science - Human Nutrition
Massey University
Auckland, NZBACHELOR OF SCIENCE - Human Nutrition & Psychology
University of Otago
Dunedin, NZHigh School Diploma -
Epsom Girls Grammar School
Auckland, NZ2021
Skills
- Fast learner
- Ability to work well under pressure and in a team
- Hard-working and Goal-Oriented
- Good leadership skills
- Highly motivated and enthusiastic
- Highly responsible and reliable
- Understanding Customer Needs and preferences
Volunteering
Area Coordinator - Breast Cancer Foundation NZ
2024. Auckland, NZ.
- Organised volunteers over selected sites
- Handled stock and collections
References
References available upon request
Timeline
Sales Assistant
Saben Ltd.
06.2023 - Current
Pharmacy Assistant
Ultra Beauty
02.2023 - 07.2023
Summer Host
Mecca Cosmetica
10.2022 - 01.2023
Print and Copy Centre Specialist
Warehouse Stationery
12.2019 - 02.2022
Bachelor of Science - Human Nutrition
Massey University
BACHELOR OF SCIENCE - Human Nutrition & Psychology
University of Otago
High School Diploma -
Epsom Girls Grammar School
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