Ella-Rose Spooner
Hastings,New Zealand
Summary
Results-driven retail leader, adept at developing talent, and consistently exceeding objectives. Confident in driving sales and fostering strong team relationships. Proven capabilities in staff training and visual merchandising, achieving key performance indicators through effective leadership and interpersonal communication. Demonstrates steadfast reliability and creative problem-solving, enhancing customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Branch Manager
Glassons
Wellington CBD, Wellington
03.2025 - Current
- Ensured compliance with established policies, procedures, and regulations.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Managed daily operations of the store, including opening and closing procedures.
- Supported retail associates to drive quality performance and experiences for guests.
- Handled customer service issues, ensuring customer satisfaction and loyalty.
Branch Manager
Glassons Napier
Napier, New Zealand
12.2024 - 03.2025
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Maintained high standards of store presentation and visual merchandising.
- Led a team of approximately ten sales associates, providing ongoing training and development.
- Achieved KPI targets by effectively leading the team and driving sales.
- Coordinated communication with regional and national managers, as well as our regional visual merchandiser.
- Cultivated strong relationships within the team and across the company.
Part-Time Sales Assistant
Glassons Napier
Napier, New Zealand
03.2024 - 12.2024
- Assisted customers with returns, exchanges and refunds.
- Answered customer inquiries regarding product features, pricing, and availability.
- Delivered exceptional customer service, ensuring a positive shopping experience.
- Provided personalized styling advice to customers, enhancing their shopping experience.
Part Time Sales Assistant
Glassons Northwest
Northwest, New Zealand
05.2023 - 12.2024
Third-In-Charge
Glassons Albany
Albany, New Zealand
01.2024 - 03.2024
- Management Role
- Assisted the branch manager in driving sales and leading the team.
- Developed and maintained effective working relationships with all team members in order to ensure smooth operations.
- Provided assistance to the Store Manager in overseeing store operations, including customer service, inventory control, cash handling and personnel management.
Front of House
Brave Brewing Co
Hastings, New Zealand
08.2021 - 11.2022
- Bartending (Craft Beer, Wine, Cider)
- Food Running
- Customer Service / Hospitality
Education
Bachelor of Arts - Educational Psychology
Massey University
Auckland, New Zealand02-2024
Skills
- Effective Leadership
- Interpersonal Communication
- Steadfast Reliability
- Outstanding People Skills
- Time Management
- Creative Problem Resolution
- Attention to detail
- Staff training
- Organization
References
Available Upon Request
Timeline
Branch Manager
Glassons
03.2025 - Current
Branch Manager
Glassons Napier
12.2024 - 03.2025
Part-Time Sales Assistant
Glassons Napier
03.2024 - 12.2024
Third-In-Charge
Glassons Albany
01.2024 - 03.2024
Part Time Sales Assistant
Glassons Northwest
05.2023 - 12.2024
Front of House
Brave Brewing Co
08.2021 - 11.2022
Bachelor of Arts - Educational Psychology
Massey University
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