Ella Swainson

• Assisted children with completing homework and special assignments to improve academic performance.
• Performed light housekeeping duties related to childcare such as laundry or meal preparation.
• Provided safe transportation to and from activities and events.
• Ensured physical and social well-being of each child.

• Assisted customers in selecting films, snacks, and merchandise.
• Kept accurate records of ticket sales and concession stand purchases using POS systems.
• Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.

• Operated point-of-sale systems accurately to process payments from customers.
• Greeted customers upon entering the store and provided assistance.
• Demonstrated knowledge of store products and services.
• Provided product information and answered customer questions.
• Cleaned shelves, counters and tables to maintain organized store.

I was promoted to worker in charge which include duties like:

• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Resolved customer complaints in a timely manner to maintain positive relationships with customers.
• Organized store by returning merchandise to proper areas and restocked displays.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Placed special orders or called other stores to find desired items.

• Washed preparation utensils, tools and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.
• Assisted bakery manager with coordinating product ordering, receiving, and stocking.
• Used bread slicers and other bakery equipment.
• Packaged finished products for sale in retail outlets.

• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Greeted customers to determine wants or needs.
• Operated point-of-sale systems accurately to process payments from customers.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Developed strong relationships with customers by providing personalized assistance and support.