Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Ella Szplit

New Parks Boulevard,Leicester

Summary

I am a dedicated and driven individual committed to delivering outstanding results in all tasks I undertake. Possessing exceptional communication and customer service abilities, I excel in collaborative team environments. Demonstrating strong organisational skills, I thrive under pressure and consistently demonstrate a solid work ethic. Furthermore, I am passionate about furthering my career and am eager to expand my professional goals and ambitions.

Overview

9
9
years of professional experience

Work History

Telemarketing Consultant

Legacy Wills
, Leicester
11.2022 - Current
  • Client Relationship Development: Proven ability to develop strong relationships with clients to provide personalised advice and guidance on will writing, ensuring their needs and wishes are met.
  • Estate Assessment and Risk Management: Skilled in assessing clients' estates for potential risks and recommending effective courses of action to safeguard their assets and interests.
  • Attention to Detail: Meticulous care in capturing clients' preferences accurately to reflect them in their will, proficient in inputting data into will writing software, and documenting each will in Excel to generate detailed reports.

Treatment Coordinator

Knighton Dental Practice
, Leicester
11.2020 - 11.2022
  • Customised Treatment Planning: Proficient in creating customised cosmetic treatment plans for patients during face-to-face consultations, tailored to individual needs and preferences.
  • Patient Management: Experienced in managing patient scheduling, appointment reminders, and follow-up calls to ensure optimal patient care and satisfaction.
  • Record Keeping and Progress Tracking: Skilled in tracking patient progress and payment plans, and updating records accurately to maintain comprehensive and up-to-date patient information.
  • Meeting Participation: Actively participated in meetings focused on improving customer service, as well as ensuring targets and deadlines are met, contributing to a positive and efficient work environment.
  • Effective Communication: Demonstrated ability to respond promptly to telephone and email inquiries from potential new patients regarding services offered, showcasing strong communication skills and professionalism.

Poll Clerk (Temporary Role)

Blaby District Council
, Leicestershire
05.2021 - 05.2021
  • Ensuring the integrity of the voting process in local elections by upholding ethical standards.
  • Collaborating with the Presiding Officer to set up the polling station, including displaying relevant signage and providing clear instructions for voters.
  • Verifying and endorsing electors' numbers in the register.
  • Issuing ballot papers with efficiency and accuracy.

Client Care Co-Ordinator

Vets4Pets
, Leicester
01.2020 - 11.2020
  • Customer Service Excellence: Provided excellent customer service at all times while interacting with both internal and external customers, ensuring their needs were met promptly and professionally.
  • Payment Processing: Proficient in processing payments and updating accounts to reflect balance changes accurately, maintaining financial records with accuracy.
  • Account Receivable Management: Managed accounts receivable transactions meticulously, maintaining accurate records to track payment status and outstanding balances.
  • Effective Communication: Answered customer calls promptly and professionally, demonstrating strong communication skills and a commitment to customer satisfaction.

Practice Manager

Oakdale Dental Practice
, Leicester
07.2018 - 12.2019
  • Invoicing and Purchasing Management: Proficient in managing and maintaining all invoicing and purchasing activities, including liaising with suppliers to ensure acquisition of the best equipment and stock for intended purposes.
  • Regulatory Compliance and Guidelines Adherence: Ensuring the practice remains up to date with current regulatory requirements, Continuing Professional Development (CPD), and Care Quality Commission (CQC) guidelines.
  • Payroll and Staff Management: Skilled in calculating monthly salaries, creating staff rota's, and managing holiday entitlements.
  • Performance Evaluation: Experienced in evaluating job performances of dental nurses to maintain high standards of care and efficiency.
  • Training and Development: Enrolled, trained, and managed trainee nurses in daily clinical duties and coursework, fostering a supportive and educational environment.

Dental Nurse

Oakdale Dental Practice
, Leicester
10.2014 - 06.2018
  • Clinical Support: Provided valuable assistance to clinicians with day-to-day treatments on patients, ensuring a smooth and efficient workflow.
  • Infection Control: Maintained cross-infection control throughout the practice, adhering to strict protocols and ensuring the safety of patients and staff.
  • Reception and Administrative Skills: Managed reception duties effectively, including answering phone calls, booking appointments, and processing payments, contributing to the overall efficiency of the practice's operations.

Education

Level 3 Diploma in Dental Nursing

Leicester College
Leicester
12-2016

BTEC Level 3 Extended Diploma in Animal Management

Brooksby Melton College
Leicestershire
07-2014

AS Levels

Bosworth College
Leicester
07-2012

BTEC Level 3 Hospitality

Bosworth College
Leicestershire
07-2012

GCSE's

Bosworth College
Leicestershire
07-2012

Skills

  • Team Player: Proven ability to collaborate effectively with colleagues to achieve common goals and contribute positively to team dynamics
  • Communication Skills: Excellent verbal and written communication skills, demonstrated through clear and concise interactions with colleagues and clients
  • Organisational Skills: Strong organisational skills, adept at managing multiple tasks and deadlines simultaneously
  • Prioritisation Skills: Skilled in prioritising tasks based on urgency and importance, ensuring efficient use of time and resources
  • Motivation: Self-motivated and driven to succeed, with a positive attitude towards challenges and a willingness to take on new responsibilities
  • Time Management: Effective time management skills, able to meet deadlines and deliver results in a timely manner
  • Reliability: Known for being reliable and dependable, consistently delivering high-quality work and meeting expectations
  • Commitment: Committed to achieving personal and professional goals, with a strong work ethic and dedication to continuous improvement
  • Microsoft IT Skills: Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint, with the ability to use these tools effectively in a professional setting

Accomplishments

BDA Education Certificate in Dental Radiography (12/2017)

The ability to take dental radiographs unsupervised under the prescription of the referring dentist

Affiliations

  • Baking: Passionate about baking and exploring new recipes, creating delicious treats for friends and family.
  • Dog Walking: Enjoy spending time outdoors and staying active by walking my dog Peach.
  • Crafting: Engage in various crafting activities, to express creativity and create unique handmade items.
  • Travelling: Love exploring new destinations, experiencing different cultures, and creating lasting memories through travel experiences.

Timeline

Telemarketing Consultant

Legacy Wills
11.2022 - Current

Poll Clerk (Temporary Role)

Blaby District Council
05.2021 - 05.2021

Treatment Coordinator

Knighton Dental Practice
11.2020 - 11.2022

Client Care Co-Ordinator

Vets4Pets
01.2020 - 11.2020

Practice Manager

Oakdale Dental Practice
07.2018 - 12.2019

Dental Nurse

Oakdale Dental Practice
10.2014 - 06.2018

Level 3 Diploma in Dental Nursing

Leicester College

BTEC Level 3 Extended Diploma in Animal Management

Brooksby Melton College

AS Levels

Bosworth College

BTEC Level 3 Hospitality

Bosworth College

GCSE's

Bosworth College

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Ella Szplit