Ella Taylor
Feilding,MWT
Summary
To whom it may concern, I have decided to move to Australia to be closer to friends and family whilst finishing my education degree through online studies. I am wanting to also work and share my skills I have along with experiencing more opportunities to grow my knowledge around education. I am excited to be able to work in an environment that connects back to what I am studying as I believe it will allow me to bring the right values that collates with the job. From experience with my previous jobs, I am confident that I can provide what is needed to make a successful candidate, I have enjoyed my time working to help other people and would like to continue to grow my experience.
Overview
2
2
years of professional experience
Work History
Studylink Officer
Ministry Of Social Development
10.2022 - 03.2024
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Responds to student requests for information and advice via the most appropriate communication channel
- Completes any follow up actions within appropriate timeframes, records actions in the system and keeps the client updated throughout the process
- Determines the most appropriate course of action and responds accurately and professionally to requests within appropriate timeframes.
- Utilise and updates generic notes and student data as appropriate
- Advises clients of their obligations and actions that need to be completed.
- Utilise outbound calling to obtain additional information, or follow up on a request or query as appropriate
- Answers inbound calls within specified timeframes and in line with business standards
- Uses all available resources, tools and people to ensure correct information is given to students and the best outcome for the client regarding product, service and entitlement.
- Contributes to the team and centre's key performance indicators and results.
- Actively participates in planning, developing and championing team goals and initiatives
- Actively builds and maintains effective working relationships and networks across Service Delivery and MSD
- Works in an intergraded way assisting and supporting other Service Delivery teams and business units when required.
Teacher Aide
North Street School
01.2022 - 10.2022
- Helped students explore concepts with engaging, learning-focused activities.
- Collaborated with teachers to develop individualized educational plans for each student, ensuring optimal progress.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Education
Bachelor of Arts - Major in Education
Manukura
Palmerston North, NZ05.2026
Skills
- Leadership - I have attended many leadership courses and from these experiences it has given me the opportunity to use my leadership skills such as steeping up and taking control
- Teamwork - I love to work with others and work with people from all walks of life Enjoy communicating with others to get the job done or to express interest in something Participating in and contributing to projects, workshops and other ideas is skill I can display
- Problem Solving - I love to deal with a problem because I have a passion for finding a solution It has been taught to me from a young age that to every problem there is a solution To push the limits and work with others to solve a problem is what I strive for
Additional Information
References:
Zarrah-Raheki
Phone: ********, Mobile:******, Email:**********
Paora Pomare - Deputy Principal at North Street School (Feilding)
Phone: 06 3236695, Mobile: 021 298 8180, Email: ppomare@northstreert.school.nz
Timeline
Studylink Officer
Ministry Of Social Development
10.2022 - 03.2024
Teacher Aide
North Street School
01.2022 - 10.2022
Bachelor of Arts - Major in Education
Manukura
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