Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Ella Todd

Invercargill,STL

Summary

Customer-focused professional with extensive experience in hospitality and sales, consistently delivering exceptional service in fast-paced environments. Proven ability to think quickly and take initiative without direction. Strong organizational skills demonstrated through efficient task completion and proactive support for colleagues, enhancing overall guest experiences. Committed to maintaining health and safety regulations, ensuring a safe and welcoming atmosphere for all.

Overview

4
4
years of professional experience

Work History

Checkout Operator

Pak'n'Save
Southland, Invercargill
10.2024 - Current
  • Communicated effectively with team members to ensure smooth operation of checkout lanes.
  • Processed cash, credit, debit, and check payments accurately and efficiently.
  • Greeted customers in a friendly and courteous manner.
  • Assisted in the unloading and stocking of inventory items as needed.
  • Followed store policies regarding returns, refunds, discounts.
  • Provided assistance to customers with product selection queries.
  • Performed price checks for customers.
  • Maintained cleanliness of checkout area and ensured it was well stocked at all times.
  • Verified the age of customers when selling alcohol or tobacco products.

Babysitter

Family & Friends
Southland, Invercargill
07.2023 - Current
  • Using problem-solving skills to anticipate potential issues before they arise.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Teaching good manners by setting clear expectations for behavior in various settings.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Establishing trust through consistent communication with both parents and kids.
  • Helping older children with homework assignments as directed by parents.

Kitchen Hand

The Pig Station
Southland, Invercargill
07.2021 - 09.2024
  • Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
  • Disposed of garbage according to health regulations.
  • Served food during catered events or banquets as requested by supervisors or chefs.
  • Swept and mopped floors to maintain cleanliness in the kitchen area.
  • Followed all health code guidelines when handling food items.
  • Cleaned dishes, pots, pans and utensils.
  • Maintained inventory of kitchen supplies and equipment needs.
  • Restocked condiments on tables throughout restaurant dining room.
  • Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
  • Maintained a neat work station throughout shift hours.

Barista

The Pig Station
Southland, Invercargill
07.2021 - 09.2024
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Wait Staff Member

The Pig Station
Southland, Invercargill
07.2021 - 09.2024
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Took beverage orders from patrons and served drinks promptly.
  • Replenished condiments, utensils, napkins, straws as necessary throughout shift.
  • Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
  • Answered questions about menu selections and made recommendations when requested.
  • Cleared dishes between courses and after guests finished dining.
  • Managed multiple tasks simultaneously while remaining organized under pressure.

Education

High School Diploma -

James Hargest College
Invercargill
11-2025

Skills

  • Cash handling and ID verification
  • Customer service and guest relations
  • Time management and proficiency
  • Team collaboration and conflict resolution
  • Attention to detail and cleanliness
  • Food safety and hygiene practices
  • Retail merchandising and product restocking
  • Adaptability to new technologies
  • Working under pressure and reliability

Languages

Spanish
Limited

References

References available upon request.

Timeline

Checkout Operator

Pak'n'Save
10.2024 - Current

Babysitter

Family & Friends
07.2023 - Current

Kitchen Hand

The Pig Station
07.2021 - 09.2024

Barista

The Pig Station
07.2021 - 09.2024

Wait Staff Member

The Pig Station
07.2021 - 09.2024

High School Diploma -

James Hargest College

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Ella Todd