Summary
Overview
Work History
Education
Skills
Accomplishments
Training And Certificates
References
Hobbies and Interests
Timeline
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Ella Westbrook

Auckland,AUK

Summary

I thrive on hosting customers and providing exceptional service for each individual. To learn these skills which is why I started a career in the Hospitality Industry. Over the past years I have gained a wide range of skills - starting out with basic cleaning duties and graduating to food preparation. I am capable of setting up conference rooms, providing table service in private homes and serving customers at one of Taupo's largest manufacturing companies. My culinary skills include preparing food for hot and cold cabinets, plating and serving hor'derves to desserts. I have experience in bar work, food handling, customer services, cash handling, (use of EFTPOS), ordering supplies and deliveries and assisting with IT and technical issues. With my positive and friendly attitude and approachable manner, I fit easily into the workplace and provide a valuable service and an enjoyable dining experience for customers.

Overview

7
7
years of professional experience

Work History

Food and Beverage Attendant

Hilton Lake Taupo
06.2021 - 01.2024
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
  • Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Assisted customers with carry-out service.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for efficient operations.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Processed payments and provided receipts to establish proof of transaction.
  • Assisted in menu development, resulting in increased sales and positive feedback from customers.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Trained new staff members on company policies and procedures.
  • Self-motivated, with a strong sense of personal responsibility.
  • Gained strong leadership skills by managing projects from start to finish.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Kitchen Assistant

Eat Catering Taupo
01.2019 - 01.2021
  • Maintain food handling and hygiene standards in the workplace
  • Basic food preparation and kitchen duties
  • Provide support to event co-ordinate's to deliver and setup dining facilities, tableware and decorations
  • Serve cuisine at various functions including clubs, private homes and local events
  • Provide technical assistance at functions ie projector, sound system, slideshow presentations, Zoom conferencing
  • Generate stock orders and liaise with suppliers
  • Manage customer enquiries by email, telephone and direct contact.

Customer Service

Island Market Food Stall
01.2017 - 01.2018
  • Cash handling and cleaning
  • Setup gazebo, barbecue and tables for weekend stall
  • Take, place and package orders for waffles, chop suey, burgers, panikeke and panipopo (coconut buns).

Vehicle Detailer

Westbrook Contractors
01.2017 - 01.2018
  • Clean work vehicles using blower, vacuum, cleaning products.

Education

Tauhara College
12.2018

Taupo Intermediate School
12.2014

Tauhara Primary School
12.2011

Skills

  • Composure - level headed and a positive role model when under pressure
  • Excellent computing skills, written and oral skills
  • Good communication skills and initiative
  • Time management - manage tasks, resources and time efficiently
  • Good networking ability and local knowledge
  • Familiar with kitchen processes and procedures
  • Competent with equipment and utensils
  • Health and Safety conscious
  • Taking, placing and serving customer orders
  • Basic Bar training
  • Supply Restocking
  • Teamwork and Collaboration
  • Payment Processing
  • Team Leadership
  • Reliability and punctuality
  • Complaint Handling

Accomplishments

  • Achieved team member of the month through effectively helping with Stock taking and being a leader when our supervisor wasn't available .

Training And Certificates

  • Food Handling and Hygiene, 2021-01-01
  • First Aid, 2020-01-01
  • NCEA Level 1, 2019-01-01, English, Mathematics, Textile and Design, Computing

References

  • Zurich Marikkar, Food and Beverage Manger-Hilton Lake Taupo, 02040175559
  • Partha Marathe,Food and Beverage Manger-Hilton Lake Taupo,02102819262
  • Namrata Marathe,Food and Beverage Supervisor-Hilton Lake Taupo 0225972173
  • Georgia Lee, Senior Cook - Eat Catering, 021 045 1666
  • Dena Martin, Senior Cook - Tenon Site, 022 102 202 951

Hobbies and Interests

  • Badminton
  • Reading
  • Music
  • Board/Card Games

Timeline

Food and Beverage Attendant

Hilton Lake Taupo
06.2021 - 01.2024

Kitchen Assistant

Eat Catering Taupo
01.2019 - 01.2021

Customer Service

Island Market Food Stall
01.2017 - 01.2018

Vehicle Detailer

Westbrook Contractors
01.2017 - 01.2018

Tauhara College

Taupo Intermediate School

Tauhara Primary School

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Ella Westbrook