Elle Bent
Hawera,TKI
Summary
Varied experience in administration, customer service and reception roles. I have experience working with people from all walks of life.
New Zealand Citizen with a full and current drivers licence.
Overview
16
16
years of professional experience
Work History
Director / Admin
Carraig Uisce Farms Ltd
06.2022 - Current
- All business admin including quoting, ordering, negotiations, arranging service providers, GST, expense management and coding etc
- Staff employment.
- Policy generation and implementation in alignment with Fonterra.
- Staff development and health and safety.
- Basic farm operations in a 50/50 agreement.
- Brand creation - logo, staff uniform, safety wear etc
Receptionist Administrator
The Buff Day Spa
01.2014 - 01.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions.
- Acted as first point of contact and set appointments for prospective clients. Managed the day to day movements of 10+ staff members daily.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues needs and concerns.
- Took delivery of packages and documents. Restocking, pricing and data entry into system.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations including ordering of products for full spa use and reception sales.
- Streamlined office operations for increased productivity by organising and maintaining physical and digital filing systems.
- Created office policies and procedures manual for smoother operation in my absence.
- Increased office security by implementing visitor check-in procedures and protocols.
- Assisted with interviewing new staff.
- Opened and closed spa - key holder.
- Managed reception duties as well as product sales.
- Issued and redeemed alternative payment methods including gift vouchers, promo vouchers etc.
- Maintained social media and website.
- Managed rosters, breaks etc
Receptionist
Shine Hair Consultants
01.2013 - 01.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Sales of products, ordering and restocking.
Receptionist
TransPower
01.2012 - 01.2013
- Switch board operation 500+ staff
- Daily reception duties
- Dry cleaning management for all staff
- Management of all meeting rooms including set up, catering etc
- Meeting all incoming guests
- Managing all incoming phone calls
Graphic Designer / Admin / Sales
Aqua Filter Products Ltd
01.2010 - 01.2011
- Developed creative design for print materials, brochures, banners, signs and packaging.
- Assisted with sales of filtration products in store.
- Basic receptionist tasks for both phone and in person customers.
Case Manager
Work And Income
01.2009 - 01.2010
- Basic daily duties, processing financial support requests, adding new clients to system, arranging appropriate support, meeting and assessing needs of each person.
- Interacting with people from all walks of life.
Education
Diploma Of Applied Visual Imaging - Design
UCOL
Palmerston North, MWT12.2009
Skills
- Receptionist and admin experience
- Staff management - roster, daily client book
- People person
- Ordering and restocking
- Policies and procedure implementation
- Financial management
- Design experience
- Time management
- Staff employment retention
- Wages
- Expenses GST management
- Data entry
Timeline
Director / Admin
Carraig Uisce Farms Ltd
06.2022 - Current
Receptionist Administrator
The Buff Day Spa
01.2014 - 01.2017
Receptionist
Shine Hair Consultants
01.2013 - 01.2014
Receptionist
TransPower
01.2012 - 01.2013
Graphic Designer / Admin / Sales
Aqua Filter Products Ltd
01.2010 - 01.2011
Case Manager
Work And Income
01.2009 - 01.2010
Diploma Of Applied Visual Imaging - Design
UCOL
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