Spending time with my husband and 3 children, watching them at sports, gardening and cooking
Elle Keen
Summary
Accomplished Health Care Assistant with a strong back ground excelling in patient-focused care and infection control. Enhanced team collaboration and problem-solving, ensuring optimal patient outcomes. Strong organization and time management skills, proven ability to build relationships and communicate effectively, fostering a supportive and positive environment. A honest hardworking and reliable worker.
Overview
14
14
years of professional experience
Work History
Health Care Assistant
Southern District Health Board
07.2019 - 06.2021
- Observed patient skin conditions and reported findings to registered nurse.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Assisted nursing staff with wound dressings in patients home and hospital clinic
- Restocking nursing supplies in clinic and nurse cars
- Creating patient document folders and ensuring all the correct information is available for the nurse
Customer Service Manager
Dyno New Zealand
10.2014 - 08.2018
- Established key performance indicators to monitor team performance and drive accountability within the department.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Purchased and maintained office supplies.
- Coordinated scheduling for meetings and appointments across multiple departments.
- Assisted in preparing reports and presentations for senior management review.
- Provided exceptional customer service via phone and email communications with clients.
- Expedited document processing with accurate data entry and timely filing.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Created job sheets for workshop staff
- Costing of all completed job sheets to budget is met
- Updated stock take
- Completed purchase orders for workshop and jobs
- Input data into spreadsheets and databases.
Health Care Assistant
Presbyterian Support Southland ( Peacehaven)
03.2007 - 10.2014
- Assisted in daily living activities to enhance patient comfort and well-being.
- Supported nursing staff with routine tasks, fostering a collaborative care environment.
- Maintained cleanliness and organization of patient areas to promote safety and hygiene.
- Learned and adhered to health and safety protocols within healthcare settings.
- Documented patient information accurately for effective communication among team members.
- Engaged in training sessions to develop skills relevant to patient care procedures.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Trained new health care assistance on best practices in patient care and facility procedures.
- Safely administered correct medication as per medication chart under the guidance of a Nurse
- Completed level 2,3 & 4 health and wellbeing certificate
- Filled in as receptionist as required which involved answering the phones, computer work, cash handling, filing in the staff roster and helping residents.
Education
High School Diploma -
Southland Girls High School
Invercargill, NZLevel 3 - Team Leadership
Aspire Business Management Programme
Distance LearningSkills
- Organization and Time management
- Patient-focused care
- Supporting personal needs
- Attention to detail
- Infection control
- Medication administration
- First aid certificate ( Expired)
- Customer service
- Verbal and written communication
- Documentation and reporting
- Relationship building
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Dependable and responsible
- Computer skills
- Decision-making
Interests
Timeline
Health Care Assistant
Southern District Health Board
07.2019 - 06.2021
Customer Service Manager
Dyno New Zealand
10.2014 - 08.2018
Health Care Assistant
Presbyterian Support Southland ( Peacehaven)
03.2007 - 10.2014
High School Diploma -
Southland Girls High School
Level 3 - Team Leadership
Aspire Business Management Programme
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