Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Elle Munn

Auckland,AUK

Summary

Adaptable and motivated professional with experience in hospitality, customer-focused roles and teaching. Strong background in teamwork, communication and problem-solving developed through work and solo travel across Asia. Quick to learn new skills and thrive in fast-paced environments.

Currently on a Working Holiday Visa in New Zealand with the right to live and work here until April 2027.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Call Centre Agent

Queenstown Call Centre
10.2024 - 07.2025
  • Managed high call volumes (150/day) while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Identified upselling opportunities to increase revenue generation.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call centre operations.
  • Developed sales and communication skills

TEFL Teacher

GoToCo
07.2024 - 10.2024
  • Developed strong relationships with students, parents, and colleagues through open communication and collaboration.
  • Managed classrooms of 30+ children independently with a large language barrier.
  • Fostered a supportive learning environment that encouraged students to take risks in their language learning journey while building self-confidence in their abilities.
  • Assessed student progress effectively through formative and summative assessments, adapting instruction to meet individual needs.

Charity Fundraiser

Fundamental Worldwide
04.2024 - 07.2024
  • Raised significant funds for various charitable causes by organizing and executing fundraising events.
  • Developed my sales skills and communication skills by seeking out members of the public.
  • Developed resilience and ability to engage with wide and diverse audiences.
  • Consistently met weekly fundraising targets of signing up 6 long-term sponsors per week.

Publicity Assistant

Northumbria University Student's Union
09.2022 - 05.2023
  • Supported company growth by assisting in the research and identification of new business opportunities within target markets.
  • Created social media content to advertise events to students and promote the student's union
  • Organised and facilitated university events, engaging with prospective students at open days

Festival Bar Staff

Two Tribes
10.2021 - 02.2022
  • Provided bar service during high-traffic events, honing ability to work under pressure.

Barista

Cakes and Ale Cafe
07.2016 - 03.2020
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Maintained quality customer service and beverages during busy periods.

Education

Bachelor of Science - Psychology

Northumbria University
Newcastle-upon-Tyne
05-2023

Skills

  • Data entry
  • Resolving issues
  • Answering questions
  • Communicating with clients
  • Building rapport
  • Payment processing
  • Interpersonal skills
  • Problem-solving skills
  • Customer service
  • Sales closing
  • Proper communication

Certification

  • Level 3 TESOL Certification (120 hours)

Languages

English
Native or Bilingual
Spanish
Elementary
Thai
Elementary

Timeline

Call Centre Agent

Queenstown Call Centre
10.2024 - 07.2025

TEFL Teacher

GoToCo
07.2024 - 10.2024

Charity Fundraiser

Fundamental Worldwide
04.2024 - 07.2024

Publicity Assistant

Northumbria University Student's Union
09.2022 - 05.2023

Festival Bar Staff

Two Tribes
10.2021 - 02.2022

Barista

Cakes and Ale Cafe
07.2016 - 03.2020

Bachelor of Science - Psychology

Northumbria University

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Elle Munn