Elle Silverthorn
Summary
Experienced Customer Service Representative with strong multitasking skills and a focus on building professional relationships. Committed to delivering exceptional service, retaining customer loyalty, and resolving conflicts effectively. Seeking a full-time permanent role to further develop expertise in customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Accounts Payable Administrator - IMG, Customer Service Representative
McRae's Global
07.2009 - 01.2023
- Completed customer insight reports and personally handled invoicing, billing and receiving high value products for the company
- Used a wide variety of Microsoft applications on a day-to-day basis to create invoicing reports, pay slips and arrange payments being made at later dates
- Showed empathy and understanding towards customer concerns and needs over the phone whilst thinking of all possible outcomes to find a well-balanced solution.
Sales Representative
Nike Sylvia Park
06.2022 - 11.2022
- Maintained a clean and organised inventory with rotating displays of seasonal clothing
- Anticipated customers' needs and providing high quality service whilst upholding the brands standards and values to ensure customer satisfaction
- Consistently achieved and exceeded daily KPI's
Waitress
White and Wong's
12.2021 - 01.2022
- Facilitated strong presentation skills by selling menu items to over 100+ customers - each shift, which involved staying informed on the latest adaptations made to provide customers with informed recommendations
- Handling cash and working the till whilst maintaining a steady flow of different customer's needs.
Education
Tertiary Foundation Certificate -
University of Auckland
Makeup And Hairdressing
Cut Above Academy
Manukau, NZ11.2020
Waiuku College
Waiuku, NZ02.2019
Skills
- Close attention to detail
- Experience with multiple Microsoft applications
- Shipping Procedures Understanding
- Credit Card Payment Processing
- Money Handling Abilities
- Merchandise Orders and Exchanges
- Freight Operations
- Product Organization
- Experience in assisting with enquiries from internal and external customers
- Fantastic communication skills
Certification
Auckland University - Tertiary Foundation Certificate 2022
Cut Above Academy - Certificate In Makeup
Red Cross - First Aid Certificate
Waiuku College - NCEA Level 1 & 2 Certificates
Timeline
Sales Representative
Nike Sylvia Park
06.2022 - 11.2022
Waitress
White and Wong's
12.2021 - 01.2022
Accounts Payable Administrator - IMG, Customer Service Representative
McRae's Global
07.2009 - 01.2023
Tertiary Foundation Certificate -
University of Auckland
Makeup And Hairdressing
Cut Above Academy
Waiuku College
Similar Profiles
James EttingerJames Ettinger
Operator at McRae's Environmental ServicesOperator at McRae's Environmental Services
Samuel HansenSamuel Hansen
Landscape Worker at McRae's LandscapingLandscape Worker at McRae's Landscaping
Ayden MillerAyden Miller
Commercial Transport Mechanic at McRae's Environmental ServicesCommercial Transport Mechanic at McRae's Environmental Services
Tracey O'KaneTracey O'Kane
Accounts Payable / Customer Service Representative at Duncan's Bath And Kitchen CenterAccounts Payable / Customer Service Representative at Duncan's Bath And Kitchen Center
Dora PowellDora Powell
Accounts Payable Clerk /Bilingual Customer Service Representative at All Pro AutobodyAccounts Payable Clerk /Bilingual Customer Service Representative at All Pro Autobody