Summary
Overview
Work History
Skills
Timeline
Generic

Ellemae Elliott

Christchurch

Summary

Dynamic and results-oriented professional with extensive experience at Vital Petfoods. Demonstrated expertise in accounting software and a strong work ethic, achieving significant project completions and sales increases. Skilled in building customer relationships and managing complex procurement projects, ensuring timely delivery and cost efficiency.

Personable and positive with strong communication and customer service skills, adaptable in fast-paced retail environments. Knowledge of sales principles and techniques, coupled with proficiency in handling transactions and managing inventory. Dedicated to enhancing customer satisfaction and driving sales growth.

Overview

8
8
years of professional experience

Work History

Office Administrator / Project Manager /Sales Assistant

Vital Petfoods
03.2021 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Led engineering teams to successfully complete projects on time and within budget.
  • Documented and developed engineering procedures and processes.
  • Developed comprehensive engineering documents for all projects.
  • Assisted in developing cost-effective solutions to engineering problems.
  • Maintained electronic and paper filing systems for easy retrieval of information.

Machine Operator/ Procurement

Vital Petfoods
03.2017 - Current
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Placed orders for materials and equipment with vendors.
  • Built relationships with vendors to negotiate ideal terms for purchases.
  • Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
  • Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
  • Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
  • Developed and strengthened supplier relationships.

Skills

  • Accounting software proficiency
  • Strong work ethic
  • Good communication
  • Relationship building
  • Accounts receivable management
  • Machinery operation
  • Data entry
  • Workplace safety
  • Invoice processing
  • Account maintenance
  • Customer relationship management
  • Project management
  • Engineering support
  • Manufacturing processes

Timeline

Office Administrator / Project Manager /Sales Assistant

Vital Petfoods
03.2021 - Current

Machine Operator/ Procurement

Vital Petfoods
03.2017 - Current

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Ellemae Elliott