Ellenmarie Zugel
Napier ,Hawke’s Bay
Summary
Intelligent professional with more than 25 years of experience working to provide quality service to a variety of clients. Adaptable team player committed to providing exceptional guest services with in-depth knowledge of hospitality industry and business administration.
Overview
32
32
years of professional experience
Work History
Lodge Manager
Breckenridge Lodge
10.2013 - Current
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Implemented successful strategies to increase customer satisfaction.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Oversaw day-to-day operations of five-room boutique lodge with varying numbers of casual employees.
- Developed and implemented promotional strategies and events to increase occupancy.
- Assisted with development and distribution of marketing materials for facility.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Implementation of upkeep, interior design, condition, and beautification of Luxury Lodge decor, furnishings, art, and gardens.
Primary School Teacher
Mater Dei School
08.1999 - 06.2013
- Designed daily lesson plans customized to student needs.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Maintained positive and professional classroom environment throughout school year.
- Created study guides, research materials and syllabi for students.
- Developed learning objectives for each subject area to quantify learning and set benchmarks.
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
Primary School Teacher
St. Andrew Apostle School
08.1997 - 06.1999
Bartender /Waitperson
Fritzbes (Great American Restaurants)
05.1991 - 01.1998
Teacher
Bethesda Community School
06.1992 - 08.1997
Education
Bachelor of Arts - Elementary Education
Loyola College
Baltimore, Maryland, USA05.1991
Skills
- Interpersonal Intelligence
- Organizational skills
- Customer Experience
- Profitability Improvement
- Operational Efficacy
- Budget Implementation
- Supply Purchasing
- Concierge Services
- Promote Services
- Mentoring New Hires
- Grounds Maintenance
Accomplishments
Breckenridge Lodge has maintained #1 of specialty Lodging in Napier on TripAdvisor since employment started in 2013.
Teacher of the Year 2011 Mater Dei School (USA)
Timeline
Lodge Manager
Breckenridge Lodge
10.2013 - Current
Primary School Teacher
Mater Dei School
08.1999 - 06.2013
Primary School Teacher
St. Andrew Apostle School
08.1997 - 06.1999
Teacher
Bethesda Community School
06.1992 - 08.1997
Bartender /Waitperson
Fritzbes (Great American Restaurants)
05.1991 - 01.1998
Bachelor of Arts - Elementary Education
Loyola College
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