Ellen Cudmore
Urenui,TKI
Summary
I'm a confident Duty Manager, with 8yrs experience. During that time I have helped train new employees, assisted in inventory management, cleaning and hygiene protocols. I pride myself on my customer service, in providing a friendly and welcoming experience to aid in return visits. I have helped maintain a social media page with upto date events and specials to update loyal customers and draw in the new.
Overview
15
15
years of professional experience
Work History
Duty Manager
Prouse Hospitality Ltd
02.2017 - 02.2025
- Trained junior employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Responded to customer enquiries and concerns, by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Assisted in inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained
Shop Assistant
Urenui Four Square
02.2014 - 02.2017
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, cleaned fixtures regularly to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Assisted in training new hires on store procedures, policies, and product knowledge.
Health Care Assistant
New Vista Rest Home
10.2009 - 02.2010
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient health conditions and reported findings to registered nurse.
Education
Liquour Control Qualification -
Western Institute of Technology At Taranaki
New Plymouth2014
NCEA Lvl 1 And 2 -
Scared Heart Girls College
New Plymouth, TKI2007
Skills
- Current Duty Managers valid till April 2027
- Customer service
- Time management
- New employee training
- Cash management
- Delegating of tasks
- Health and safety compliance
- Inventory management
- Waste reduction
Previous Employers
Prouse Hospitality
Karen Prouse
0273113450
kmturchi@hotmail.com
Urenui Four Square
Barry and Ying Cox
021941607
Character Reference
Tracey Cooper
Ex co-worker with Prouse Hospitality
0275730782
Timeline
Duty Manager
Prouse Hospitality Ltd
02.2017 - 02.2025
Shop Assistant
Urenui Four Square
02.2014 - 02.2017
Health Care Assistant
New Vista Rest Home
10.2009 - 02.2010
Liquour Control Qualification -
Western Institute of Technology At Taranaki
NCEA Lvl 1 And 2 -
Scared Heart Girls College
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