Ellen Hamilton
Invercargill,Southland
Summary
Skilled Operations Team Leader bringing self-directed and confident management style developed over 2 years of experience. Oversees training, documentation and staff management. Excellent problem-solving, conflict management and project coordination skills.
Overview
9
9
years of professional experience
Work History
Aquatic Operations- Team Leader
Invercargill City Council
04.2023 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
- Communicated with both staff and public.
- Monitored safety of pool users by rostering staff and dealing with situations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Leading and managing a team.
- Monitor environments to maintain safety.
- Resolve potential conflict situations.
- Produce reports, forms, and procedures.
- Trained, coached and managed 45 -person team of lifeguards
Sports Massage Therapist
Kinetic Therapy
06.2021 - Current
- Time management, communication and organization are the skills that are the basis of my business
- Maintained a high level of expertise in sports massage therapy techniques through regular professional development courses and workshops.
- Maintained client treatment records and designed long-term care programs for return customers
- Booked appointments, answered phones, greeted clients, handled payments, and created treatment plans for clients
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions
Lifeguard Supervisor
Invercargill City Council
02.2020 - 01.2022
- Worked alongside a team of lifeguards
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Developed and maintained courteous and effective working relationships amongst staff and customers
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Used coordination and planning skills to achieve results
Junior Swim Coach
Masterton Swim Club
06.2016 - 01.2020
- Taught daily swim instruction to students varying in ages and skill levels
- Took notes strengths and weaknesses of each child in class to track progress
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs
- Established clear benchmarks for performance and monitored individual and team progress
- Recruited student-athletes of highest caliber to elevate team performance
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals
- Created a good rapport with swimmers, parents, other teams, and the head coach
- Coached in training camps and competitions
Volunteer Surf Lifeguard
SLSNZ
09.2016 - 12.2019
- Volunteered my services at the beach
- Taught up and coming lifeguards their skills
- Continued with courses and became patrol captain and ran shifts
- Improved operations through consistent hard work and dedication
- Can think on the spot
- Developed team communications and information for meetings
- Actively listened to customers, handled concerns quickly and escalated major issues to the club Captain
Education
Bachelor of Therapeutic And Sports Massage -
Southern Insistute of Technology
Invercargill, NZ01-2022
Skills
- Team leadership
- Operations management
- Safety compliance
- Report generation
- Time management
- Facility management
- Staff scheduling
- Customer service
- Training and mentoring
- Team Work and Collaboration
- Reliable
- Ability to work under pressure to meet deadlines
Timeline
Aquatic Operations- Team Leader
Invercargill City Council
04.2023 - Current
Sports Massage Therapist
Kinetic Therapy
06.2021 - Current
Lifeguard Supervisor
Invercargill City Council
02.2020 - 01.2022
Volunteer Surf Lifeguard
SLSNZ
09.2016 - 12.2019
Junior Swim Coach
Masterton Swim Club
06.2016 - 01.2020
Bachelor of Therapeutic And Sports Massage -
Southern Insistute of Technology
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