Ellen Seaton
Dunedin,Otago
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Claims Specialist
Aon New Zealand
Moray Place, Dunedin
08.2022 - 08.2023
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
- Maintained detailed records of all claim activities including correspondence, decisions, payments.
Account Broker
Aon New Zealand
Moray Place, Dunedin
07.2012 - 08.2022
- Developed insurance policies and programs to meet customer needs.
- Conducted market research to identify competitive rates for clients.
- Assessed client risk profiles and recommended appropriate coverage plans.
- Negotiated with underwriters to secure favorable terms on behalf of clients.
- Provided advice to customers on insurance-related matters.
- Processed claims in a timely manner according to company procedures.
- Resolved customer inquiries regarding policy changes or coverage issues.
- Reviewed policy documents for accuracy prior to issuing them to clients.
- Maintained up-to-date knowledge of industry trends and regulations.
- Performed administrative tasks such as preparing invoices, updating records.
- Participated in training sessions aimed at improving product knowledge.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Provided information and answered questions via personal meetings, telephone calls and email.
Attendance Officer
Bayfield High School
Shore St, Dunedin
10.2011 - 06.2012
- Maintained accurate attendance records for all staff and students.
- Conducted regular audits of attendance to ensure accuracy.
- Monitored student absences, tardiness, and early departures.
- Informed parents and guardians of their child's absence or tardiness via phone call or letter.
- Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.
- Maintained positive working relationship with fellow staff and management.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Ordered and restocked supplies in line with budget limits and office needs.
Student Officer
Queens High School
Surrey St, South Dunedin
09.2011 - 10.2011
- Answered enquiries from students, staff and external stakeholders in person, over the phone and via email.
- Created and maintained student databases, records, and files.
- Supervised the daily operations of the school office.
- Performed administrative duties such as filing paperwork or responding to emails.
Relationship Manager
Crombie Lockwood NZ Ltd
St Andrew St , Dunedin
10.2005 - 03.2011
- Developed insurance policies and programs to meet customer needs.
- Conducted market research to identify competitive rates for clients.
- Assessed client risk profiles and recommended appropriate coverage plans.
- Negotiated with underwriters to secure favorable terms on behalf of clients.
- Provided advice to customers on insurance-related matters.
- Prepared detailed reports summarizing customer requirements and recommendations.
- Processed claims in a timely manner according to company procedures.
- Resolved customer inquiries regarding policy changes or coverage issues.
- Monitored the performance of existing accounts, including renewals and cancellations.
- Reviewed policy documents for accuracy prior to issuing them to clients.
- Maintained up-to-date knowledge of industry trends and regulations.
- Participated in training sessions aimed at improving product knowledge.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Researched coverage and premium options and supplied clients with best coverage available for individual needs.
- Provided information and answered questions via personal meetings, telephone calls and email.
Education
Diploma Finance General Insurance
Australian & New Zealand Institute of Insurance
Australia12.2006
Freyberg High School
Palmerston North, NZ05.1977
Skills
- Documentation Review
- Prospecting and Networking
- Customer Service
- Client Interviewing
- Computer Skills
- Product and Service Sales
- Microsoft Office & Excel
- Xero Accounting
- Insurance industry experience
Accomplishments
- North End Rowing Club Inc, Dunedin, Life Membership positions held Club Secretary, currently Assistant Treasurer
- 2018 organizing sub-committee member for NERC 125th club celebrations
- Awarded Woman Club Member of the Year Trophy on various occasions
Additional Information
REFEREES
Erin Barton, Executive Director, Aon New Zealand, Dunedin, Mobile 027 466 4109
Tina Gillan, Senior Commercial Broker, Rothbury Insurance, Dunedin, Mobile 021 988 159
Lynn McClintock, President North End Rowing Club Inc, Mobile 027 202 9231
Timeline
Claims Specialist
Aon New Zealand
08.2022 - 08.2023
Account Broker
Aon New Zealand
07.2012 - 08.2022
Attendance Officer
Bayfield High School
10.2011 - 06.2012
Student Officer
Queens High School
09.2011 - 10.2011
Relationship Manager
Crombie Lockwood NZ Ltd
10.2005 - 03.2011
Diploma Finance General Insurance
Australian & New Zealand Institute of Insurance
Freyberg High School
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