Summary
Overview
Work History
Skills
Education - Massey University Papers completed
References
Timeline
Generic

Ellen Voschezang

Hamilton,WKO

Summary

Flexible hard worker ready to learn and contribute to team successes. Dedicated and known for punctuality, pursuing employment options where good customer service and a positive attitude will make a difference, and a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Customer Experience Rep

LIC
- Current
  • Engaged in providing customer support through phone and email to address inquiries. Educated farmers on maximizing the usage of their MINDA Accounts, including generating customized reports. Executed administrative responsibilities like maintaining accurate herd records, coordinating animal identification tag orders, and fulfilling miscellaneous farmer requests.
  • Contributed to the achievement of LIC SLAs through assistance.
  • Contributed ideas for improving processes and collaborated on updating FAQs, ensuring the provision of accurate information to farmers.
  • Supported colleagues by addressing their questions related to processes or specific situations whenever necessary.

PA to Sales Consultant

A1Homes Waikato
05.2021 - 03.2023
  • Managed the creation of contract folders containing payment plans, Master Builder Contracts and Guarantees, alongside client interior selections such as kitchen design.
  • Handled the entry of supplier and client invoices into Xero and builder trend software, ensuring accurate recording.
  • Organized the scheduling of meetings, vehicle checks, and various tasks.
  • Produced informative materials to assist with onboarding of new team members
  • Successfully coordinated with various councils in obtaining building consents and code of compliance certificates. Served as the main point of contact for applications and efficiently addressed any additional information requirements.
  • Managed diverse administrative responsibilities.
  • Liaised effectively with clients via various channels to ensure all their needs are met during the entire construction process for a seamless experience.
  • Streamlined the quotation process by obtaining competitive quotes from different suppliers and trades. Organized information to create cost quotes that accurately reflected the full build project costs for clients. Utilized Excel spreadsheets to provide clear financial breakdowns of jobs.

Data Remediation Officer (Work Assignment)

Inland Revenue
07.2019 - 05.2021
  • Demonstrated strong time management skills to ensure seamless collaboration and productivity within a geographically scattered team in NZ.
  • Applied solutions to rectify issues with customer accounts.
  • Utilized pivot tables to present data for reporting purposes.
  • Conducted data analysis to identify recurring patterns and produced reports with recommended resolutions

Business Transformation Training Facilitator (Project Work)

Inland Revenue
11.2018 - 06.2019
  • Demonstrated strong self-management skills, optimizing my time to be present as needed
  • Evaluated training material and offered constructive criticism to enhance the technical expertise of staff.
  • Played a key role in ensuring the smooth transition to the new Inland Revenue system
  • Contributed in Leading the implementation of organizational change initiatives
  • Engaged learners on proficiently navigating newly implemented software through utilization of teaching techniques like role-playing, simulations, and lectures.
  • Utilized received feedback to improve future session experiences and strengthen my own professional skills.

Windows 10 and Office 365 Technology Upgrade Coach (Project Work)

Inland Revenue
09.2018 - 11.2018
  • Contributed to the resolution of technical challenges faced by staff during the upgrade
  • Designed user-friendly guides to streamline staff processes
  • Assisted with the implementation of staff upgrades for approximately 6000 plus individuals across NZ
  • Provided guidance to team members for efficient assistance on go-live occasions.

Customer Service Officer (Substantive Role)

Inland Revenue
06.2011 - 09.2018
  • Provided tax technical advice to customers on aspects of individual income tax, working for families tax credits, employer obligations (PAYE), fringe benefits tax, KiwiSaver individual information, and KiwiSaver employer obligations via various channels including telephone and electronic means.
  • Provided efficient assistance with employment information returns processing, ensuring accuracy and compliance with applicable regulations and requirements
  • Guided and supported colleagues in their tax technical work tasks through training and coaching.
  • Provided support to team lead in report completion and facilitation of team meetings when required.

Skills

  • 18 years in different customer service channels
  • Communication
  • Staff Development
  • Employee Mentoring
  • Data Interpretation
  • Professionalism
  • Interpersonal Skills
  • Project management abilities
  • Dedicated, reliable, and dependable
  • Exceed in a team environment
  • Natural leader
  • Can work autonomously
  • Well-versed in Microsoft Office products
  • Thrives under pressure
  • Champion of change
  • Analytical
  • Confident Facilitating/Leading Group Environments

Education - Massey University Papers completed

  • Strategic Workplace Communication
  • Accounting for Business
  • Economics of Business
  • Finance Fundamentals
  • Management in Context
  • Introduction to Marketing
  • Introductory Financial Accounting
  • Fundamentals of Leadership and Teamwork

References

Available upon request.

Timeline

PA to Sales Consultant

A1Homes Waikato
05.2021 - 03.2023

Data Remediation Officer (Work Assignment)

Inland Revenue
07.2019 - 05.2021

Business Transformation Training Facilitator (Project Work)

Inland Revenue
11.2018 - 06.2019

Windows 10 and Office 365 Technology Upgrade Coach (Project Work)

Inland Revenue
09.2018 - 11.2018

Customer Service Officer (Substantive Role)

Inland Revenue
06.2011 - 09.2018

Customer Experience Rep

LIC
- Current

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Ellen Voschezang