Ellie-Beth Shenton
Summary
Personable Office Administrator with 2 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver, managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating an upbeat work environment.
Overview
5
5
years of professional experience
Work History
Office Administrator/Residential Property Manager
Hadley Consultants Ltd
08.2022 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Edited documents to improve accuracy of language, flow, and readability.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated notice of warning procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Office Administrator
Alpine Machining & Engineering
09.2021 - 07.2022
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
HR Coordinator
The Big Clean
04.2021 - 09.2021
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Assisted customer service with inbound and outbound calls regarding all HR inquiries.
- Selected and interviewed candidates for all available positions.
- Managed employee onboarding, training and development, including enriching internal and external training development of both online and traditional environments.
- Conducted telephone and onsite exit interviews for all employees.
- Created job descriptions to attract targeted talent pool within market wage range.
- Collected and documented customer payments.
- Processed invoice payments and recorded information in account database.
- Performed administrative tasks such as copying, scanning and mail sorting on daily basis.
Administrative Assistant
LabelShop
02.2020 - 08.2020
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Retail Assistant
Lighting Plus
04.2019 - 08.2019
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Assisted customers with prompt and polite support in-person and via telephone.
Weighbridge Operator
Rooney Earthmoving
10.2018 - 12.2018
- Documented shipment details to provide information regarding cargo contents, handling measures and incidents to internal teams, regulatory representatives or clients.
- Maintained excellent attendance record, consistently arriving to work on time.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
NZ Certificate in Small Business -
Open Polytechnic
First Aid Certificate, NCEA Level 3 And University Entrance. -
Timaru Girls High School
11.2017
NCEA Level 1 And 2. Year 7 - 12. -
Geraldine High School
Geraldine, CAN11.2016
Skills
- Flexible & Adaptable
- Critical thinking
- Cultural awareness
- Microsoft Office
- Verbal and written communication
- Invoicing understanding
- Strong attention to detail
- Problem Solving
- Recruiting and Interviewing
- Inbound Phone Call Handling
- Financial Records and Processing
- Accounts Payable and Receivable
Timeline
Office Administrator/Residential Property Manager
Hadley Consultants Ltd
08.2022 - 07.2023
Office Administrator
Alpine Machining & Engineering
09.2021 - 07.2022
HR Coordinator
The Big Clean
04.2021 - 09.2021
Administrative Assistant
LabelShop
02.2020 - 08.2020
Retail Assistant
Lighting Plus
04.2019 - 08.2019
Weighbridge Operator
Rooney Earthmoving
10.2018 - 12.2018
NZ Certificate in Small Business -
Open Polytechnic
First Aid Certificate, NCEA Level 3 And University Entrance. -
Timaru Girls High School
NCEA Level 1 And 2. Year 7 - 12. -
Geraldine High School
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