Ellis Goatley
Havelock North,HKB
Summary
Innovative leader with a strong background in operational management and strategic planning. Known for fostering high-performance teams and achieving measurable improvements in efficiency and compliance within healthcare operations.
Overview
8
8
years of professional experience
Work History
Operations Manager - Surgery
Health New Zealand
Hastings , Hastings
10.2022 - Current
- Led daily operations to ensure efficiency and productivity across all departments.
- Developed strategic plans to drive growth and reduce patients' waiting times.
- Managed budgeting and led a large number of staff, fostering a culture of collaboration and excellence.
- Established communication channels between teams to promote collaboration and information sharing.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Created a positive work environment by developing team building activities
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Analysed existing processes for effectiveness, and developed new systems as needed to enhance overall productivity levels.
- Delegated work to staff, setting priorities and goals.
- Identified and mitigated business risks by working closely with internal and external stakeholders.
Transformation Lead-Cancer and Pathology
NHS - East Suffolk and North Essex Foundation Trust
Essex, Colchester
03.2020 - 07.2022
- Led the organizational response to Covid-19 by managing supply chains and implementing innovative test pathways.
- Secured and project-managed a $3 million project to redesign and digitalize histopathology services, driving operational efficiencies.
- Developed approved business cases to extend services to seven days, and created a hub-and-spoke approach.
- Fostering team growth through coaching and mentoring, creating high-performance teams aligned with strategic goals.
- Implemented policies in alignment with NHS standards and regulations for operational excellence.
Head and Neck Business Manager
NHS - Portsmouth Hospital
Hampshire, Portsmouth
09.2017 - 03.2020
- Managed departmental budgets and resource allocations for effective operational efficiency.
- Coordinated staff schedules to ensure optimal coverage and service delivery.
- Oversaw procurement processes to maintain adequate supplies and equipment availability.
- Collaborated with healthcare teams to improve patient care quality and safety measures.
- Analyzed workflow processes to identify areas for improvement and streamline operations.
- Negotiated pricing agreements with vendors and suppliers based on organizational needs.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
Education
Master of Arts - Health And Social Care Management
Henley Business School
Henley10-2014
Master of Science - Audiology
Southampton University
Southampton07-2010
Bachelor of Science - Chemistry
Reading University
Reading 07-2003
Skills
- Strategic leadership and vision
- Operational and Financial Management
- Stakeholder Engagement and Partnership building
- Change Management and Process Improvement
- Project and Risk Management
- Coaching and Team development
Affiliations
Running
Timeline
Operations Manager - Surgery
Health New Zealand
10.2022 - Current
Transformation Lead-Cancer and Pathology
NHS - East Suffolk and North Essex Foundation Trust
03.2020 - 07.2022
Head and Neck Business Manager
NHS - Portsmouth Hospital
09.2017 - 03.2020
Master of Arts - Health And Social Care Management
Henley Business School
Master of Science - Audiology
Southampton University
Bachelor of Science - Chemistry
Reading University