Ellissa Kline
Christchurch,CAN
Summary
Dynamic area manager with over five years' experience overseeing multiple sites, focusing on operations management and staff development, while effectively managing resources and resolving conflicts. Skilled in quality assurance and database management, driving efficiency and customer satisfaction across multiple locations.
Overview
5
5
years of professional experience
Work History
Area Manager
Looksmart Alterations
05.2023 - Current
- Overseeing five stores with individual needs, including onsite safety and maintenance, ordering and distributing stock, managing accounts receivable and payable, pursuing marketing opportunities, handling customer complaints and issuing refunds, and liaising with leasing entities.
- Managing staff relations, rosters and payroll, approving leave, and arranging cover for sick days.
- Greeting customers and assessing their needs, giving advice based on their body type, garment, situation, and budget. Scheduling orders for completion and pickup according to customers' timelines, the shop's current workload, and rostered staff. Answering phone calls, organising workroom, and keeping shopfront tidy.
- Sewing orders according to specifications, maintaining machinery, and overseeing refitting sessions when needed.
Store Manager
Looksmart Alterations
01.2020 - 04.2023
- Overseeing store at The Hub, including onsite safety and maintenance, ordering stock, managing accounts receivable and payable, pursuing marketing opportunities, handling customer complaints and issuing refunds, and liaising with leasing entities.
- Greeting customers and assessing their needs, giving advice based on their body type, garment, situation, and budget. Scheduling orders for completion and pickup according to customers' timelines, the shop's current workload, and rostered staff. Answering phone calls, organising workroom, and keeping shopfront tidy.
- Sewing orders according to specifications, maintaining machinery, and overseeing refitting sessions when needed.
Education
Diploma - Costume Construction For Film And Theatre
Toi Whakaari
Wellington, NZ11-2018
Skills
- Operations management and process improvement
- Recruitment and hiring
- Staff training and development
- Quality assurance
- Customer service
- Conflict resolution
- Cross-functional collaboration
- Equipment maintenance coordination
- Resource allocation
- Database management
- Attention to detail
Languages
English
Native or Bilingual
Japanese
Professional Working
Interests
- Crafting and DIY Projects
- Gardening
- Yoga
Timeline
Area Manager
Looksmart Alterations
05.2023 - Current
Store Manager
Looksmart Alterations
01.2020 - 04.2023
Diploma - Costume Construction For Film And Theatre
Toi Whakaari
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