Elna Du Plessis
South Africa,Northwest
Summary
I am a self-motivated, hardworking and enthusiastic individual with strong team playing and communication skills, with the ability to take charge should the situation require it of me and take responsibility for it. Referring to my previous experience, I have gained strong organizational skills and have refined my ability to anticipate, understand and meet client needs. These skills enable me to refine operational procedures, solve problems quickly and meet identified targets. I also cope extremely well in crisis situations. I enjoy working with people and get along with people from all walks of life.
Overview
13
13
years of professional experience
Work History
Owner/Manager
Pins & Pin-ups Hair Studio
01.2015 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Trained and developed team members to build human capital.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Sales and displays.
- Styling, cutting, colouring and perming hair.
Hair Stylist
Hair Zilone
06.2014 - 12.2014
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recorded notes for future reference about customer preferences and services delivered.
- Monitored current trends to understand fashions and better serve customer needs.
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
Hair Stylist
Cheveux Hair And Beauty Studio
06.2013 - 04.2014
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recorded notes for future reference about customer preferences and services delivered.
- Organized sales area and work station to showcase products and boost sales.
- Monitored current trends to understand fashions and better serve customer needs.
- Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
Hair Stylist
The Hair Cut
01.2011 - 04.2013
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recorded notes for future reference about customer preferences and services delivered.
- Monitored current trends to understand fashions and better serve customer needs.
- Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Distributed business cards outside of salon to generate new business.
- I had to leave this Salon due to them not being registered and placed me in a situation of redoing my certification.
Education
National Certificate Hairdressing 48742 - Hairstyling
Centurion Academy
South Africa2017
City & Guilds Level 3 Diploma Women's Hairdressing - Hairstyling
Centurion Academy
South Africa2015
Angel Wings Hair Extension Certificate - Hairstyling
Centurion Academy
South Africa2015
Cadiveu Brasil Cacau Certificate - Hairstyling
Centurion Academy
South Africa2014
International Diploma Basic Art, Acrylic Overlay - Nail Technician
Young Nails
South Africa2013
Pastel Basic V7 - Accounting And Payroll
About It
South Africa2005
International Certificate - Nail Technician
Bio Sculpture
South Africa2004
Skills
- Program Creation and Implementation
- Project Oversight
- Employee Motivation and Performance
- Hiring and Staffing
- Marketing
- Operational Efficiency and Safety
- Training and Development
- Sales Oversight
- Payroll Preparation
- Coaching and Mentoring
- Staff Management
- Client Service
- Approachable and Outgoing
- Adaptable and Flexible
Languages
Afrikaans
Native or Bilingual
English
Full Professional
Timeline
Owner/Manager
Pins & Pin-ups Hair Studio
01.2015 - Current
Hair Stylist
Hair Zilone
06.2014 - 12.2014
Hair Stylist
Cheveux Hair And Beauty Studio
06.2013 - 04.2014
Hair Stylist
The Hair Cut
01.2011 - 04.2013
National Certificate Hairdressing 48742 - Hairstyling
Centurion Academy
City & Guilds Level 3 Diploma Women's Hairdressing - Hairstyling
Centurion Academy
Angel Wings Hair Extension Certificate - Hairstyling
Centurion Academy
Cadiveu Brasil Cacau Certificate - Hairstyling
Centurion Academy
International Diploma Basic Art, Acrylic Overlay - Nail Technician
Young Nails
Pastel Basic V7 - Accounting And Payroll
About It
International Certificate - Nail Technician
Bio Sculpture
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