Elodie Gover
Sockburn
Summary
I have recently completed Level 4 Certificate in Mental Health and Wellbeing at Ara Institute of Canterbury. I completed 140 placement hours with Mana Ake - Family Help Trust.
During my time at The Warehouse I was responsible for serving customers, answering incoming phone calls, assisting customers with enquires, processing returns and issuing refunds. My positive attitude and excellent communication skills resulted in enhanced experiences for customers.
Prior to working there, I worked part time for my fathers business, Technicote Ltd, as an administration assistant. I was responsible for dealing with clients face to face, scheduling jobs, ordering stock, data entry and invoicing.
I have always worked with people, building rapports and finding solutions. I am an easy going, approachable person with a good sense of humour. I value respect and believe in equality. I treat everyone that I meet with courtesy and respect, regardless of who you are.
Communication is a key skill in support work and one I have developed to a high standard over time.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Warehouse
05.2017 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Administrative Assistant - Part Time
Technicote Ltd
07.2012 - 02.2017
- Communicating with customers via phone, email and in person.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Level 4 - Mental Health And Wellbeing - Support Work
Ara Institute of Canterbury
Christchurch, CAN09.2024
Outlook For Women - Self Improvement
Ara Institute of Canterbury
Christchurch, CAN04.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Positive and Supportive
- Effective Communicator
- Empathetic and Respectful
- Patient and Calm Under Stress
- Team player
Accomplishments
Coach Year 5 Girls Netball Team
Volunteer at Salvation Army Store, Riccarton
Parent Helper at Wharenui School
First Aid Certificate
Full Drivers Licence
Level 4 Mental Health and Wellbeing Certificate
Certification
Justin Mitchell
Mana Ake Kaimahi @ Family Help Trust
02108189351
justin@familyhelptrust.org.nz
Joanna Cobley
Tutor @ Ara Institute of Canterbury
0224662695
Joanna.Cobley@ara.ac.nz
Timeline
Customer Service Representative
The Warehouse
05.2017 - 01.2021
Administrative Assistant - Part Time
Technicote Ltd
07.2012 - 02.2017
Level 4 - Mental Health And Wellbeing - Support Work
Ara Institute of Canterbury
Outlook For Women - Self Improvement
Ara Institute of Canterbury
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