Summary
Overview
Work History
Education
Skills
Timeline
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Eloise Browne

Sunnyhills,AUK

Summary

Hey their, I am 17 and am currently studying hairdressing and Servilles Academy, I am a motivated young girl with a engaging personality. For my results at the end of the year for my hairdressing I am dedicated to getting the highest results possible which includes me needing 45 hours of hairdressing experience, weather it be just cleaning up at the end of the day or assisting, I am up for any of it ! I am always very proficient and productive in a rushed work environment and I am very used to it. I have my course from Tuesday-Friday every week from 9:30am-4pm so by the time I arrive back to the area it will be around 5pm. I would absolutely love to work after my course and on Mondays and Tuesdays especially as it will be getting busier coming up to the holidays !

Overview

2
2
years of professional experience

Work History

Waitress

Gouemon Japanese Restaurant
11.2021 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

High School Diploma -

Pakuranga College
Auckland, NZ
12.2022

Skills

  • Sales Expertise
  • Collaborative Relationships
  • Credit and Debt Card Processing
  • Customer Needs Assessments
  • Cash Register Operations
  • Service Quality
  • Proper Storage Procedures
  • Customer Preferences
  • Cleaning and Sanitizing
  • Conflict Management
  • Customer Experience Management
  • Workflow Coordination
  • Bathroom Servicing

Timeline

Waitress

Gouemon Japanese Restaurant
11.2021 - Current

High School Diploma -

Pakuranga College

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Eloise Browne