Eloise Trinity Busby-Jacomb
Summary
I consider myself an individual who can work within several company environments undertaking a wide variety of tasks. Recognised skill in organising, time management and problem solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Port Marlborough
Port services
12.2023 - Current
- In this job at the port, acting as the first point of contact for cruise ship passengers
- My job involves efficiently aiding guests as they disembark, providing them with clear directions and assistance, and ensuring they transition seamlessly to their onshore activities, all while remaining stationed at the wharf
- Making sure to have a positive demeanour which sets the tone for a positive visitor experience.
Marlborough Tour Company
reservation / front of office & crew and wharf hand
11.2022 - Current
- In this job I mainly work reception which includes answering emails and phone calls regarding information, bookings and queries
- This role also includes greeting and checking in all guests for their boat ride, I also update all skippers on boats of any updates via radio
- Some days I can get called on to the boats as a crew helping the skippers
- This has made me quite flexible and ready for anything the day has in store for me
- I love both parts of my job and love the versatility.
Beachcomber Cruises
Reservations / Front Office
07.2022 - 09.2022
- This job I take incoming phone calls for bookings and book the customer for either Picton water Taxis or Beachcomber cruises
- I also load people onto the boats and safety brief them before boarding, I often help skippers unload boats and help load mail and freight
- I collect mail for the residents, do the bags up and get them ready for the boats
- This job you need excellent communication skills between not only the customers of course but the staff too to ensure everything runs smoothly
- All these aspects of the job are great skills I've now learnt that I can take forward with me.
Dominion Salt - Saltworks
Retail
03.2022 - 07.2022
- Working with machinery and in a team environment where every person has a role and you rely on communication and each other for a good and steady workflow to get the job done
- These two main components of the job are good skills for other jobs such as working in a team environment is good for all jobs and communication skills too.
Four Square
Four Square
09.2021 - 01.2022
- Cash handling & eftpos
- Lotto, operator and sales of alcohol and cigarettes
- General store stock e.g gold shelf, freezer, shelves.
Delivery Expert
Domino's Pizza
03.2021 - 08.2021
- Cash handling on delivery
- Always ensuring all customers were satisfied with their order & delivery
- Well presented and maintained high levels of Customer service on delivery and in store.
Waitress/ Front of house
Royal Wellington Golf Club
08.2018 - 12.2020
- Handled cash and goods
- Maintained relationships with key customers in area of expertise
- Front of house at the café and bar
- Ensured all customers were satisfied and asked if there was anything else I could do to increase their satisfaction
- Ensure all health and safety standards and procedures are being followed.
Cold shelf, Grocery & Deli
Pak n Save
04.2020 - 05.2020
- Loaded stock off the trucks
- Solved customer complaints through problem solving techniques
- Filled grocery shelves and ensured they were always kept full
- Worked out the back in the freezer organizing and sorting products by date
- Served customers in the deli.
Education
SRL -
Skippers Training NZ
Nelson, NSN10.2023
Advanced sea survival -
Skipper Training School
Nelson, NSN10.2023
Comprehensive First Aid course -
Red Cross
Blenheim, MBH08.2023
Hospitality- Level four Food & Beverage Service Certificate -
Weltec School of Hospitality
Wellington, WGN08.2018
City & Guilds Barista Certificate -
Weltec School
Wellington, WGN05.2018
NCEA Level One -
Chilton Saint James School
Lower Hutt, NZ12.2017
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
References
- Lois Alexander, previous Manager, 027 488 6247
- Shiralee McVoy, Manager, 021 077 5187
- Jono Ettema, previous boss, 021 721 675
Timeline
Port Marlborough
Port services
12.2023 - Current
Marlborough Tour Company
reservation / front of office & crew and wharf hand
11.2022 - Current
Beachcomber Cruises
Reservations / Front Office
07.2022 - 09.2022
Dominion Salt - Saltworks
Retail
03.2022 - 07.2022
Four Square
Four Square
09.2021 - 01.2022
Delivery Expert
Domino's Pizza
03.2021 - 08.2021
Cold shelf, Grocery & Deli
Pak n Save
04.2020 - 05.2020
Waitress/ Front of house
Royal Wellington Golf Club
08.2018 - 12.2020
SRL -
Skippers Training NZ
Advanced sea survival -
Skipper Training School
Comprehensive First Aid course -
Red Cross
Hospitality- Level four Food & Beverage Service Certificate -
Weltec School of Hospitality
City & Guilds Barista Certificate -
Weltec School
NCEA Level One -
Chilton Saint James School
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