Elsina Sobin
Auckland,Sandringham
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
Work History
Sales Representative
Greenix
03.2021 - 01.2022
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Make recommendations to customers.
- Attend industry events to represent products and communicate with customers in-person.
- Monitor market conditions and changes
Customer Service Agent
Etihad Airways
06.2008 - 05.2012
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Education
Bachelor of Arts - Tourism And Travel Management
Tamil Nadu Open University
India09.2011
No Degree - Customer Service Management
Frankfinn
India11.2007
Skills
- Client Service
- Customer Service
- Customer Needs Assessment
- Customer Relations
Languages
English
Professional Working
Hindi
Professional Working
Timeline
Sales Representative
Greenix
03.2021 - 01.2022
Customer Service Agent
Etihad Airways
06.2008 - 05.2012
Bachelor of Arts - Tourism And Travel Management
Tamil Nadu Open University
No Degree - Customer Service Management
Frankfinn
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